Action: Ensure that the Scan Collector service is running on the Inventory server. For more information, see "Understanding the Inventory Service Manager" in "Server Inventory" in the Novell ZENworks 6.5 Server Management Administration Guide.
Action: Ensure that the Scan Collector service is creating .str files in the scandir directory on the Inventory server.
Action: Check the status log for any messages indicating failure in transfer of .str files. For more information, see Error Messages and Troubleshooting .Str and .Zip File Transfer.