Possible Cause: The archiving option and the ticker bar option are disabled in the alarm disposition.
Action: Check the disposition settings for the type of alarm and enable the archiving option and the ticker bar option. For more information, see "Archiving Alarm Statistics" or "Displaying a Ticker-Tape Message" in "Understanding Alarm Management" in the Novell ZENworks 6.5 Server Management Administration Guide.
Possible Cause: The system might not recognize the alarm type and the IgnoreUnknownTrap flag is set to YES in the following directory:
installvolume:\installdirectory\zenworks\mms\mwserver\properties\alarmmanager properties
Action: Perform the following tasks:
From the ZENworks Server Management site > Properties, open the alarm templates.
Search for the alarm type in the templates. If the alarm type does not exist, the Alarm Manager does not recognize the alarm type you have specified.
Set IgnoreUnknownTrap = NO in the following directory:
installvolume:\installdirectory\zenworks\mms\mwserver\properties\alarmmanager properties
Add and compile the MIB into the MIB Pool, which defines this trap type. For more information, see "Configuring MIBs and Setting Up MIB Tools" in "Understanding Alarm Management" in the Novell ZENworks 6.5 Server Management Administration Guide.