A communication error has occurred at the server. Failed to complete the attempted operation

Source:  ZENworks Server Management; Management and Monitoring Services; Health Reports

Severity:  Informational

Possible Cause:  The communication between the Health Report client and the Health Report server was lost because the Health Report service running on the site server was down during the operation.

Action:  Do the following:

1. Select Tools > Management Site Server Status.

2. Check the status of the health sub-module of the Service Manager.

3. Start the Health Report service if it is stopped.

Possible Cause:  The healthreportslib.jar file version on the site server and on the machine where you have installed ConsoleOne is not the same version. This can be because the TID's .jar file is updated on the site server or on the machine where you have installed ConsoleOne.

Action:  Check if the healthreportslib.jar file is identical on the site server and the machine where you installed ConsoleOne. If not, update the older version with the new version. The healthreportslib.jar file is in the following location:

• Site Server: volume:\zenworks\mms\lib\mw

• Machine where ConsoleOne is installed: ConsoleOne\1.2\lib\mw

Possible Cause:  Communication between the Health Report client and the Health Report server was lost because the network connection between the machine where you installed ConsoleOne and the site server was lost.

Action:  Check the network connectivity. Reconnect if necessary.