Source: ZENworks Server Management; Management and Monitoring Services; Traffic Analysis
Explanation: The management console is unable to find a particular interface on the server where the monitoring agent is loaded.
Possible Cause: The LAN driver for the adapter related to this interface is not loaded.
Action: If the LAN driver is not loaded, load it. You can use the Remote Console utility in the management console to access the server console session. Refer to the vendor documentation for information about what command to enter to load the driver.
Possible Cause: The network board was removed from the server where the monitoring agent is loaded or exchanged for a new one.
Action: If you removed or changed a network board, wait until NetExplorer completes its next cycle and NetExplorer Manager runs on the management console. NetExplorer detects that a network board is removed or changed and updates the ZENworks Server Management database accordingly.
Possible Cause: A new server was added to the network on which the monitoring agent is loaded, and it is assigned an IPX or IP address that has been used previously.
Action: If you assigned a previously used IP or IPX address to a new server, reassign an IP or IPX address that was not assigned previously and run NetExplorer and NetExplorer Manager.
Action: Update the relevant Network Interface card information using the Database Object Editor. Edit the existing Network Interface card information and add the Network Interface card information again:
In ConsoleOne, select the node that has the Network Interface card problem.
Click Tools > Database Object Editor > Edit.
Select the Interfaces tab.
From the Interface Summary list, select the row that contains the interface information that needs to be modified, then click Edit.
Change the information for Network Interface card
Click Add to add the new Network Interface card information.
Click OK.