ZENworks 7 Desktop Management Troubleshooting Guide

This guide includes troubleshooting strategies that you can use and error messages that might be displayed for problems that could occur as you use the Remote Management and Workstation Inventory components of Novell® ZENworks® 7 Desktop Management in your production environment.

As administrators gain experience using ZENworks Desktop Management, some unusual or previously untested implementation scenarios and undocumented product limitations will surface. We will gather this feedback from Novell customers and add it to this guide as it becomes practical to do so.

The information in this guide is organized into the following parts:

If you are reading this guide as a printed documentation customer, we recommend that you visit the Novell Support Knowledgebase for the most current troubleshooting information.


This guide is intended for system administrators installing ZENworks 7 Desktop Management software.


We want to hear your comments and suggestions about this manual and the other documentation included with this product. Please use the User Comment feature at the bottom of each page of the online documentation, or go to http://www.novell.com/documentation/feedback/ and enter your comments there.

Documentation Updates

For the most recent version of the Novell ZENworks 7 Desktop Management Troubleshooting Guide for Remote Management and Workstation Inventory, visit the Novell ZENworks 7 documentation Web site.

Additional Documentation

ZENworks 7 Desktop Management is supported with other documentation (in both PDF and HTML formats) that you can use to learn about and implement the product:

In addition, the other capabilities included in the ZENworks 7 suite have extensive documentation for your use. For a full list of this documentation, see the ZENworks 7 page at the Novell ZENworks 7 Web site.

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