5.2 Viewing Hardware Inventory

ZENworks Handheld Management collects hardware information from each handheld device in your system, including the model, OS version, processor type, free RAM, RAM used, battery type and remaining charge on the battery.

Collected data about hardware is stored on a per-device basis and is found on the ZENworks Inventory page in ConsoleOne or on the Clients: Hardware Inventory page in the Inventory Viewer.

Hardware inventory data is collected every time the handheld device connects to the ZENworks Handheld Management Access Point.

To view hardware inventory using ConsoleOne:

  1. In ConsoleOne, right-click a handheld device object, then click Properties.

  2. Click the ZENworks Inventory: Hardware Inventory tab.

    Client’s page with the HW Inventory tab displayed

The device’s hardware inventory information is displayed.

NOTE:For Java-based BlackBerry devices, the Password Enabled field value is not scanned for and the value is always displayed as No. The value of Power Save Mode is always Off. The serial number is same as the PIN value of the device.

The Last Hardware Inventory box displays the date and time that hardware inventory was last collected for the device.

To view hardware inventory using the ZENworks Handheld Management Inventory Viewer:

  1. In ConsoleOne, right-click a handheld device object, click Actions, then click Inventory.

  2. Click the Clients tab, select a handheld device object, then click the HW Inventory tab in the right pane.

    HW Inventory tab