The information in this Readme file pertains to Novell® ZENworks® 7 Handheld Management with Support Pack 1 Interim Release 4 (SP1 IR4), the Novell product that provides automated management for your growing population of handheld devices to help reduce high ownership costs, strengthen corporate data security, and increase productivity for a highly mobile workforce.
The ZENworks 7 Handheld Management Installation Guide provides detailed installation instructions. Its online HTML guide is available as a menu option when running the installation program from the ZENworks 7 Handheld Management Program CD. Its PDF file is also available on the Novell ZENworks 7 documentation Web site.
Please review this Readme as well as the applicable guides before installing Handheld Management.
The following issues have been identified.
If the ZENworks Handheld Management Server is running on the same machine as Novell eDirectory™, the ZENworks Handheld Management Server fails to start successfully when enabling HTTP unless the HTTP port is changed in cfgip.exe. By default, eDirectory uses port 80, which is the same default port that ZENworks Handheld Management Server uses. Both services cannot listen on the same port.
The ZENworks 7 Handheld Management Server with SP1 installation fails if the following scenarios occur at the same time:
The ZENworks Handheld Management Server is running on the same machine as Novell eDirectory.
The machine is registered as a workgroup in the network.
The network has Workgroup as one of the domains.
During the ZENworks Handheld Management Server installation, you select Workgroup as the domain.
Workaround: During the ZENworks Handheld Management Server installation, select Local Machine as the domain.
ZENworks Handheld Management server installation or uninstallation might generate Ikernel errors. These errors are not ZENworks related. They occur because of certain issues with the InstallShield* used by ZENworks Handheld Management install program. You can ignore these error messages.
For more information, refer to the InstallShield Webag site.
If you click Idle.on the ZENworks Console screen of iPAQ h4100 series Pocket PC running Windows Mobile 2003, the device might not get connected to the ZENworks Handheld Management Server, and the Current Client Status displays the message,
Workaround: On the iPAQ h4100 Series Pocket PC running Windows Mobile 2003, do the following in the ZENworks Console screen:
Thebutton changes to .
The Connecting....displays the message,
When ZENworks Handheld Management Server is configured to use a MAPI profile that connects to an e-mail account on Microsoft Exchange Server, the mail transport might fail to initialize.
Workaround: When creating the Windows User Account for ZENworks Handheld Management for Servers, use the same username and password as that of the mail account on the Exchange Server, for more information, see Section 2.2.1, Creating the ZENworks Handheld Management Server's Windows User Account .
When ZENworks Handheld Management Server is installed on the Windows 2000 Server machine with Microsoft SQL Server as the external database, it might not be able to connect to the remote SQL Server machine.
Workaround: Install Microsoft Data Access Components (MDAC) 2.6 or higher on the Windows 2000 Server machine before installing the ZENworks Handheld Management Server.
Workaround: Manually hard reset the device.
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