3.7 Overriding a Password

Productivity interruptions that a user might experience because of restrictions to connectivity, software, or thumb drives are probably caused by the security policy the Endpoint Security Client 3.5 is enforcing. Changing locations or firewall settings usually lifts these restrictions and restores the interrupted functionality. However, in some cases the restriction could be implemented in such a way that it affects all locations and firewall settings. When this is the case, the restrictions must be temporarily lifted to allow productivity.

The Endpoint Security Client 3.5 is equipped with a Password Override feature that temporarily disables the current security policy to permit the necessary activity. The Security Administrator distributes a single-use password key only when needed, and should be informed of any problems with a security policy. After the password key's time limit has expired, the security policy protecting the endpoint is restored. Rebooting the endpoint also restores the security settings.

To activate the password override:

  1. Contact your company's ESM Administrator to get the password key

  2. Right-click the Endpoint Security Client icon in the taskbar to display the menu, then click About.

  3. Click Password Override to display the password window.

    NOTE:If the Password Override button is not displayed on this screen, your current policy does not have a password override.

    Figure 3-2 Password Window

  4. Type the password key provided by your ZENworks Endpoint Security administrator.

  5. Click OK. The current policy will be replaced with a default, All Open policy for the designated time.

Clicking Load Policy (which replaces the Password Override button) in the About window restores the previous policy. If your administrator has updated your policy to resolve existing issues, you should instead use Check for Policy Update to download the new policy immediately.