The Security Client provides diagnostics tools to enable your administrator to troubleshoot Security Client issues. If this becomes necessary, your administrator will guide you through the diagnostics process.
You might be asked for a diagnostics package. Your administrator will tell you what to include in it. To create a diagnostics package:
Right-click theicon in the taskbar to display the menu, then click .
Check everything in the Diagnostics Package pane, or check only the items that your administrator requests, then click.
The Security Client creates a zesmdiagnostics*.enc file on your desktop, which you can then send to the administrator.