Viewing Policy Status Information
ZENworks for Handhelds lets you view policy status information for each enabled policy, including a list of all handheld devices that a policy is associated with, the status of each policy, and the date and time that the policy was last enforced. You can also view status information about all policies associated with a specific handheld device.
The following sections contain more information:
Viewing Status for a Specific Policy
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In ConsoleOne, right-click the Handheld Package object, then click Properties.
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Check the check box under the Enabled column for the desired policy.
This both selects and enables the policy.
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Click Properties.
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Click the Policy Status tab.
NOTE: Click Display to refresh the information in the Object, Status, and Last Enforced columns.
Object: Lists the individual handheld device objects that the policy is associated with. You can select a handheld device in the list, then click Properties to view that device's properties.
Status: Lists the status of the policy on each handheld device:
Status Description Successful
The policy was successfully enforced on the corresponding handheld device.
Pending
The policy has reached its scheduled run time but has not yet reported results. For example, the policy has been enforced on the handheld device, but the proxy service has not yet connected to the ZENworks for Handhelds server to relay the information.
Failed
The policy was not successfully enforced on the handheld device. For troubleshooting information, see Policies not being enforced on handheld devices.
Disabled
The policy has been disabled in ConsoleOne. To re-enable a policy, right-click the Handheld Package object, click Properties, then enable the check box in the Enabled column for the desired policy.
Inactive
The policy is inactive. For example, the policy has been disassociated with the handheld device; however, policy status information still exists in ZENworks for Handhelds.
Last Enforced: Lists the date and time that the policy was last enforced.
The Status field at the bottom of the page displays Work Completed if all information has been gathered for the policy and for the associated handheld devices. The Status field will display Connecting to Server if you click Display. When all information has been gathered, the status will return to Work Completed.
Viewing Policy Status for a Specific Handheld Device
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In ConsoleOne, right-click the desired handheld device object, then click Properties.
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Click the down-arrow on the ZENworks tab, then click Policy Status.
NOTE: Click Display to refresh the information in the Object, Status, and Last Enforced columns.
Policy: Lists the individual policies that are associated with the selected Handheld Device object. Select a policy in the list, then click Properties to view that policy's properties.
Status: Lists the status of the policy on each handheld device:
Status Description Successful
The policy was successfully enforced on the corresponding handheld device.
Pending
The policy has reached its scheduled run time but has not yet reported results. For example, the policy has been enforced on the handheld device, but the proxy service has not yet connected to the ZENworks for Handhelds server to relay the information.
Failed
The policy was not successfully enforced on the handheld device. For troubleshooting information, see Policies not being enforced on handheld devices.
Disabled
The policy has been disabled in ConsoleOne. To re-enable a policy, right-click the Handheld Package object, click Properties, then enable the check box in the Enabled column for the desired policy.
Inactive
The policy is inactive. For example, the policy has been disassociated with the handheld device; however, policy status information still exists in ZENworks for Handhelds.
Last Enforced: Lists the date and time that the policy was last enforced.
For most policies, the date and time in the Last Enforced column is based on the handheld device's date and time. For File Retrieval policies, the date and time in the Last Enforced column is based on the proxy service machine's date and time (policy enforced) and on the ZENworks for Handhelds server's date and time (file retrieved and copied to the specified location).
The Status field at the bottom of the page displays Work Completed if all information has been gathered for the policy and for the associated handheld devices. The Status field will display Connecting to Server if you click Display. When all information has been gathered, the status will return to Work Completed.