Action: During the installation, after the files are copied, check the C:\TEMP\_RESn.LOG files to ensure that no errors are reported.
Action: Ensure that the Inventory Service object is created. In Novell eDirectoryTM, check if the container having the NCPTM Server object contains the Inventory Service object (servername_ZenInvservice).
Action: Ensure that the Scan directory (SCANDIR) is created on the Inventory server and has the required rights.