Failed to...

Source:  ZENworks for Servers; Policy and Distribution Services; Policy/Distribution database

Explanation:  A variety of database failures can be eliminated by checking for the problems listed below.

Possible Cause:  The Sybase database engine is not running on the server where the Policy/Distribution database (ZFSLOG.DB) is located.

Action:  Start the Sybase database engine:

• On a NetWare server, load DBSRV7.NLM, located in the \install_dir\ZENWORKS\DBENGINE subdirectory.
• On a Windows server, start the Novell Database - Sybase Windows service.

Possible Cause:  The connection between the Sybase database engine (on the server where the Policy/Distribution database is located) and the Distributor Agent or Subscriber Agent has been lost.

Action:  Restart the Sybase database engine:

• On a NetWare server, load DBSRV7.NLM, located in the \install_dir\ZENWORKS\DBENGINE subdirectory.
• On a Windows server, start the Novell Database - Sybase Windows service.

Action:  Restart the Distributor Agent or Subscriber Agent where the information to log is originating from, as described in the Installation guide:

• "Starting the Policy and Distribution Services Agents"
• "Starting the Policy and Distribution Agents on Linux or Solaris"

Possible Cause:  The Policy/Distribution database has been damaged, so the Sybase database engine can no longer write to it.

Action:  Delete the existing ZFSLOG.DB file. It will be automatically re-created.

Possible Cause:  The network connection between the server where the Sybase database engine is running and the server where the Distributor Agent or Subscriber Agent is running is no longer functioning.

Action:  Contact the network administrator to resolve the network connectivity problem.