Possible Cause: The router connecting the network segment is not discovered.
Action: Check if the router connecting the segment is discovered. For more information, see My router is discovered as an IP workstation.
Possible Cause: The scope is set in such a way that the network segment cannot be discovered.
Action: You need to set the scope. For more information, see "Changing the Discovery Scope" in "Understanding Network Discovery and Atlas Management" in the Administration guide.
Possible Cause: Discovery has not run for a sufficient time.
Action: If the network is very large, NetExplorer takes longer time to discover the information about the segment. You can use file-based discovery to obtain information about the machine discovered . For information, see "File-Based Discovery" in "Understanding Network Discovery and Atlas Management" in the Administration guide.
Action: To discover the segment, install the Traffic Analysis Agent on the network segment and configure the agent in NXPCON . For more information, see "Specifying Traffic Analysis Agents to Be Queried by NXPLANZ" in "Understanding Network Discovery and Atlas Management" in the Administration guide.