Could not connect to Atlas Manager at IP_address

Source:  ZENworks for Servers; Management and Monitoring Services; Atlas Manager

Possible Cause:  Atlas Manager is not running at the ZfS server.

Action:  Check if Atlas Manager is running. To check, you need to perform the following tasks:

1. Check the log files generated in the following directory: installvolume:\installdirectory\ZENWORKS\MMS\LOGFILES\ SLOADER.

2. Select the SLOADER-bignumber.TXT file, which contains the latest modified time stamp.

3. Search for the following string:

   AtlasManager:CmdServerObjThread.java:com.novell.managewise.AtlasCmdServerObj[XXXXX] is ready.

   (XXXXX will be replaced by some detailed information in the file).

   If this string does not exist, you may need to wait for about 4-5 minutes for the services to start. If they do not start automatically, you need to restart them.

Possible Cause:  The ZfS server processes were stopped and restarted when ConsoleOne was running.

Action:  You need to perform the following tasks:

1. From ConsoleOne, select the ZfS site.

2. Click Refresh.

   If the error message persists to display, close the ConsoleOne session that is currently running. Launch ConsoleOne again.

Possible Cause:  The ConsoleOne version and the site server are of different ZfS versions.

Action:  You need to perform the following tasks:

1. Ensure that the ConsoleOne snap-in and the site server are of the same ZfS version. The ZfS-2 snap-ins do not work with ZfS-3 site server, and vice versa.

2. Install the latest ZfS version on the console and the server and restart the processes.