Action: Ensure that the Inventory Agent has been properly installed.
Action: Ensure that sufficient system resources like disk space and memory are available.
Action: Ensure that you have the Write rights to the WINDOWS, the WINDOWS TEMP directory and the Root_directory\INVSCAN directories. Root_directory is the drive where Windows is installed.
Action: If the problem persists, refer to the INVAGENT.LOG and INVNNATVE.LOG files for additional information. The log files will be located in the WINDOWS or the WINDOWS TEMP directory.
Action: In the Windows_installation_directory\INVSETUP.INI file, set the value of the forceDebug parameter to True. Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent by using the policy engine.
Refer to the Root_directory\INVSCAN\INVAGENTSTRTRANSFER.LOG file for additional information. Root_directory is the drive where Windows is installed. The INVAGENTSTRTRANSFER.LOG file provides the information about the .STR transfer.
Action: If the problem persists, contact Novell Technical Services.