Action: Ensure that the Scan Collector service is running on the Inventory server. For more information, see "Services on Windows NT/2000 Inventory Servers" in "Understanding the Server Inventory Components" in the Administration guide.
Action: Ensure that the Scan Collector service is creating .STR files in the SCANDIR directory on the Inventory server.
Action: Check the status log for any messages indicating failure in transfer of .STR files. See Error Messages and Troubleshooting .STR and .ZIP File Transfer to resolve .STR file transfer problems.