Possible Cause: The archiving option and the ticker bar option are disabled in the alarm disposition.
Action: Check the disposition settings for the type of alarm and enable the archiving option and the ticker bar option. For more information, see "Archiving Alarm Statistics" or "Displaying a Ticker-Tape Message" in "Understanding Alarm Management" in the Administration guide.
Possible Cause: The system may not recognize the alarm type and the IgnoreUnknownTrap flag is set to YES in the following directory: installvolume:\installdirectory\ZENWORKS\MMS\MWSERVER\
PROPERTIES\ALARMMANAGER.PROPERTIES.
Action: You need to perform the following tasks:
From ZfS site > Properties, open the alarm templates.
Search for the alarm type in the templates. If the alarm type does not exist the Alarm Manager will not recognize the alarm type you have specified.
Set IgnoreUnknownTrap = NO in the following directory: installvolume:\installdirectory\ZENWORKS\MMS\MWSERVER\PROPERTIES\ALARMMANAGER.PROPERTIES.
Add and compile the MIB into the MIB Pool, which defines this trap type. For more information, see "Configuring MIBs and Setting Up MIB Tools" in "Understanding Alarm Management" in the Administration guide.