Explanation: ZENworks for Servers and ZENworks for Desktops use common reporting tools to generate reports. The previsous versions of ZfS and ZfD use JReport to generating reports. ZfS 3.0 or later and ZfD 4.0 or later use Crystal Reports or JReports depending on the report that is generated. ZfS 3 or later versions require Policy and Distribution snap-ins to be installed to generate reports.
Possible Cause: You do not have the correct version of Policy and Distribution ConsoleOne snap-ins installed. To verify the correct version, from ConsoleOne, select Help > About Snapins to ensure that the ZENworks for Servers version 3 snap-ins is installed.
Action: Install the correct Policy and Distribution ConsoleOne snap-ins on your management console.
Action: Use a new ConsoleOne to manage your ZfS 3 or later versions, with only ZfS 3 or later versions installed.