Unable to see the video file (*.mpg) running on the managed server during the Remote Management session

Action:  If the video file is running on Windows Media Player 6.4:

1. In the Windows Media Player window, click View > Options.

2. Click the Playback tab.

3. Set Hardware Acceleration to None.

4. Click Apply > OK.

If the video file is running on Windows Media Player 7 or 8:

1. In the Windows Media Player window, click Tools > Options.

2. Click the Performance tab > the Advanced button.

3. Deselect Use Overlays.

4. Click OK.

If the video file is running on RealPlayer*:

1. In the RealPlayer window, click View > Preferences.

2. Click the Performance tab.

3. Deselect the Use Optimized Video Display check box.

4. Click OK.

Action:  If the problem persists, disable hardware acceleration of the managed server.

On a Windows NT managed server:

1. In the Control Panel, double-click System.

2. Click the Performance tab.

3. Set Boost to None.

4. Click Apply > Close.

On a Windows 2000 managed server:

1. In the Control Panel, double-click Display.

2. Click the Settings tab > the Advanced button.

3. Click the Troubleshooting tab.

4. Set Hardware Acceleration to None.

5. Click OK.