An error occurred while retrieving objects from the server. Ensure that Atlas Manager is running at the server, and refresh the ZfS sites to see the view again

Source:  ZENworks for Servers; Management and Monitoring Services; Atlas Manager

Possible Cause:  Atlas Manager is not running at the ZfS server.

Action:  Check if Atlas Manager is running. To check, you need to perform the following tasks:

  1. Check the log files generated in the following directory: installvolume:\installdirectory\ZENWORKS\MMS\LOGFILES\ SLOADER.

  2. Select the SLOADER-bignumber.TXT file which contains the latest modified time stamp.

  3. Search for the following string:

    AtlasManager:CmdServerObjThread.java :com.novell.managewise.AtlasCmdServerObj[XXXXX] is ready.

    (XXXXX will be replaced by some detailed information in the file.)

    If this string does not exist, you may need to wait for about 4-5 minutes for the services to start. If they do not start automatically, you need to restart them.

Possible Cause:  The ZfS server processes were stopped and restarted when the ConsoleOne® was running.

Action:  You need to perform the following tasks:

  1. From ConsoleOne, select ZfS Site.

  2. Click Refresh.

    If the error message persists, close the ConsoleOne session that is currently running. Launch ConsoleOne again.

Possible Cause:  The ConsoleOne snap-in and the site server have different ZfS versions.

Action:  You need to perform the following tasks:

  1. Ensure that the ConsoleOne snap-in and the site server are using the same ZfS version. The ZfS 2 snap-ins do not work with the ZfS 3 site server, and vice versa.

  2. Install the latest ZfS version of the snap-ins on the console and the latest version of the site server on the server and restart the processes.