Action: Ensure that Scan Collector service is running on the Inventory server. For more information, see Services on NetWare Inventory Servers in Understanding the Server Inventory Components in the Administration guide.
Action: Ensure that the Scan Collector service is creating the .STR files in the SCANDIR directory on the Inventory server.
Action: Check the status log for any messages indicating failure in transfer of .STR files. See Troubleshooting .STR and .ZIP File Transfer to resolve .STR file transfer problems.