Action: In the Windows_installation_directory\INVSETUP.INI file, set the value of the forceDebug parameter to True. Re-execute the inventory agent. For more information, see Immediately rescheduling the Inventory Agent by using the policy engine .
Refer to the Root_directory\INVSCAN\INVAGENTSTRTRANSFER.LOG file for additional information. Root_directory is the drive where Windows is installed. The INVAGENTSTRTRANSFER.LOG file provides information about the .STR transfer.
Action: Ensure that the Scan Collector service is running on the Inventory server. For more information, see Services on Windows NT/2000 Inventory Servers in Understanding the Server Inventory Components in the Administration guide.
If the Scan Collector service is not running, start the service. For more information, see Services on Windows NT/2000 Inventory Servers in Understanding the Server Inventory Components in the Administration guide
Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent by using the policy engine .
If the Scan Collector service is running and the problem persists, refer to Error Messages and Troubleshooting .STR and .ZIP File Transfer .