Unable to start the Tiered Electronic Distribution and the ZENworks_for_Servers services after installing the Inventory server software package (ZFS3SP1INVREM.CPK)

Explanation:  When you install the Inventory server software package (ZFS3SP1INVREM.CPK), the Tiered Electronic Distribution (TED) and the ZENworks_for_Servers services might not be started if the TED and ZfS configuration files do not refer to the new resource jars (XMLRPCEXTRES.JAR and ZENWEBSERVERRES.JAR) that are used by the ZWS service.

Action:  Do the following:

• On a NetWare^® server:
  • Ensure that ZENworks_installation_path\PDS\TED\TED.NCF contains the following entries:

    envset tedpath=$tedpath;ZENworks_path\ZWS\xmlrpcextRes.jar

    envset tedpath=$tedpath;ZENworks_path\ZWS\ZenWebServerRes.jar

    If the file does not contain these entries, edit TED.NCF to add the entries.

  • Ensure that ZENworks_installation_path\PDS\SMANAGER\ZFS.NCF contains the following entries:

    envset smclasses=$smclasses;ZENworks_path\ZWS\xmlrpcextRes.jar

    envset smclasses=$smclasses;ZENworks_path\ZWS\ZenWebServerRes.jar

    If the file does not contain these entries, edit ZFS.NCF to add the entries.

• On a Windows* NT*/2000 server:
  • Ensure that ZENworks_installation_path\PDS\BIN\TEDSRV.CFG contains the following entry:

    CLASSPATH=";ZENworks_installation_path\ZWS\ZenWebServerRes.jar;ZENworks_installation_path\ZWS\xmlrpcextRes.jar;"

    If the file does not contain this entry, edit TEDSRV.CFG to add the entry.

  • Ensure that ZENworks_installation_path\PDS\BIN\ZFSSRV.CFG contains the following entry:

    CLASSPATH=";ZENworks_installation_path\ZWS\ZenWebServerRes.jar;ZENworks_installation_path\ZWS\xmlrpcextRes.jar;"

    If the file does not contain this entry, edit ZFSSRV.CFG to add the entry.

Action:  If the problem persists, ensure that the Policy and Distribution Support Pack 1 has been successfully installed on the server.