Support packages are useful when debugging your system with Novell Support. If a support package is necessary, Novell Support will instruct you to generate one and will provide instructions on how to upload the generated package (a TAR file).
In the Support packages area, click download support packages now. A progress window appears.
Once the support package is generated, you will be prompted to save the file on your computer. For example, select a directory and click Save.
HINT:If you cannot access the GUI, enter the following command at the command line to generate a support package:
generate-support-package.py