16.13 Managing Passwords

The passwords associated with your Novell ZENworks Network Access Control installation are listed in the following table:

Table 16-5 ZENworks Network Access Control Passwords

Novell ZENworks Network Access Control password	Set during	Recovery process
Novell ZENworks Network Access Control Management or Enforcement server	Initial install process *	See Section 16.13.1, Resetting the Novell ZENworks Network Access Control Server Password.
Novell ZENworks Network Access Control database	Initial install process *	See Section 16.13.2, Resetting the Novell ZENworks Network Access Control Database Password.
Novell ZENworks Network Access Control user interface, administrator account	Initial install process *	For known passwords — Novell ZENworks Network Access Control Home window >> System configuration >> User accounts For unknown passwords — See Section 16.13.3, Changing the Novell ZENworks Network Access Control Administrator Password.
endpoint / domain administrator	Manually entered on the endpoint by the end-user. If the end-user has not defined a login/password combination, the default login is usually “administrator” with a blank password. Known passwords are entered on the System configuration>>Windows>>Agentless credentials window to allow Novell ZENworks Network Access Control to test the endpoint.	Password recovery on endpoints is beyond the scope of this document.
Windows domain	Manually entered after installation on the System configuration>>Quarantining>>802.1X Quarantine method radio button window.	Windows domain password recovery is beyond the scope of this document.
OpenLDAP	Manually entered after installation on the System configuration>>Quarantining>>802.1X Quarantine method radio button window.	OpenLDAP password recovery is beyond the scope of this document.
Novell eDirectory	Manually entered after installation on the System configuration>>Quarantining>>802.1X Quarantine method radio button window.	Novell eDirectory password recovery is beyond the scope of this document.

16.13.1 Resetting the Novell ZENworks Network Access Control Server Password

If you can remember the Novell ZENworks Network Access Control user interface password, but cannot remember the root login password for the Novell ZENworks Network Access Control MS or ES, log in to the Novell ZENworks Network Access Control user interface and navigate to one of the following windows:

To reset the MS Password:

Home>>System configuration>>Management server

In the Other settings area, enter the new password.
Click ok.

To reset the ES Password:

Home>>System configuration>>Enforcement clusters & servers>>Click a server name>>Configuration

In the Other settings area, enter the new password.
Click ok.

If you cannot remember either password, this process allows you to enter a new one:

To reset the Novell ZENworks Network Access Control server root password:

At the Novell ZENworks Network Access Control MS or ES server (not through the Web or SSH), reboot the MS or ES server by pressing:
```
[CTRL]+[ALT]+[DELETE]
```
As the machine boots, you are presented with a list of kernels. Interrupt the boot process by pressing the [a] key.
Press [e] to edit the line.
Enter a space and type:
```
single
```
Press [b]. You are now in Single User Mode.
Enter the following command:
```
passwd
```
Enter a new password at the New Password prompt.
Press [ENTER].
Retype the password at the Retype new password prompt.
Press [b]. The password is changed.
Press [b] to continue booting.

16.13.2 Resetting the Novell ZENworks Network Access Control Database Password

The Novell ZENworks Network Access Control database password is set during the install process. You cannot change your database password with Novell ZENworks Network Access Control later. If your database password gets changed by some other method after Novell ZENworks Network Access Control is installed, Novell ZENworks Network Access Control will not be able to communicate with the database. In this case, contact Novell Support or call (800) 858-4000 for assistance.

16.13.3 Changing the Novell ZENworks Network Access Control Administrator Password

The following sections contain more information:

When the Password is Known

To reset the Novell ZENworks Network Access Control administrator user interface User Name and Password when known:

See Section 3.5.9, Modifying the MS root Account Password.

When the Password is Unknown

To reset the Novell ZENworks Network Access Control administrator user interface User Name and Password when unknown:

Command line window

Create a text file with the following lines:
```
Compliance.ObjectManager.AdminUser=
Compliance.ObjectManager.AdminPassword=
Compliance.UI.FirstTimeConfigCompleted=true
```
Enter characters following the equal sign that are the password (for example, CwR0(tW).
Save the file and copy it to the Novell ZENworks Network Access Control server (either MS or ES).
Log into the Novell ZENworks Network Access Control server as root.
Enter the following command:
```
setProperty.py -f<filename>
```
From a workstation, open a browser window and point to the Novell ZENworks Network Access Control MS.
Enter a new User Name and Password when prompted.