On encountering a Manual Step, the iTRAC server sends out notifications in the form of work items to the assigned resource. If the Step was assigned to a role then a work item will be sent to all users within the role. The iTRAC server then waits for the user to complete the work item before proceeding to the next activity.
For more information, refer to Worklist Items.
NOTE: All Manual Steps must be assigned to a Role, or group of users.