When using AirPrint, users might receive a few error messages, or notice symptoms that might indicate issues with the printer or the network. The errors and symptoms are listed below, along with the possible cause.
Table 7-1 AirPrint Error and Symptoms
Error/Symptom |
Possible Cause |
---|---|
The printer is paused |
iPrint output printer queue paused. |
Check the printer for errors |
Network communication failed between iPrint Appliance and printer, or iPrint printer is shut down. |
The printer is offline |
iPrint Appliance is not reachable. |
iOS 5.x: An error occurred printing this document iOS 6.x: The printer is no longer available |
iPrint printer is deleted from PSM but still published as AirPrint printer on the network. |
The printer is no longer available |
iPrint printer is shut down. |
The printer job is continuously under processing |
Printer is redirected or not working. |
Points to note:
If the printer's input queue is paused, jobs are queued at the device print queue. To view the print queue on iOS devices, double-tap the Home button, then select the
app.For photo printing, paper types such as 4x6 and LETTER are available only on iOS 6.0 and above. When printing images on iOS 6.x, the paper type is displayed by default.
The duplex option is displayed on the job submission page by default on iOS 5.x. This behavior is different from iOS 6.x and above. On iOS 6.x, the duplex option is displayed dynamically by querying the printer for duplex availability status.
AirPrint might display messages regarding the status of the printer such as empty input tray or printer jam, based on the status message from the printer's console. If the printer is in READY state without any warning/error messages, AirPrint does not display any printer error messages to the user.
Before enabling AirPrint, ensure that the iPrint Appliance DNS name is resolvable by the iOS device.
If a printer is not functioning, disable advertising on that printer to ensure that the printer is not displayed as an AirPrint printer, and users do not try printing to those printers.
The remote renderer must be configured with iPrint Appliance to ensure that documents render correctly when printing using AirPrint.