18.11 Print Job Submitted Using AirPrint Shows Processing Continuously

On iOS devices, when you submit a print job, the Print Center continuously shows that the job is processing. This issue occurs when a printer to which you are trying to print is redirected or not working.

To resolve this issue on a redirected printer, disable advertising on a redirected printer so that the printer is not displayed as an AirPrint printer. Advertise the target printer instead.

To resolve this issue on a printer that is not working, disable advertising and fix the printer before enabling advertising on the printer.

  1. On a web browser, use either the DNS name or the IP address to access the Management Console. For example, https://10.0.0.1:9443 or https://iprint.example.com:9443.

  2. Click the iPrint Appliance Configuration icon.

  3. Under Administration, click Printers.

  4. Select the printer for which you want to disable advertising. You can select multiple printers by holding the Ctrl key on your keyboard, then selecting the printers.

  5. Click the AirPrint drop-down menu, then select Disable Advertising.

  6. Fix the printer.

  7. Click the AirPrint drop-down menu, then select Enable Advertising.