On iOS devices, when you submit a print job, the Print Center continuously shows that the job is processing. This issue occurs when a printer to which you are trying to print is redirected or not working.
To resolve this issue on a redirected printer, disable advertising on a redirected printer so that the printer is not displayed as an AirPrint printer. Advertise the target printer instead.
To resolve this issue on a printer that is not working, disable advertising and fix the printer before enabling advertising on the printer.
On a web browser, use either the DNS name or the IP address to access the Management Console. For example, https://10.0.0.1:9443 or https://iprint.example.com:9443.
Click the
icon.Under
, click .Select the printer for which you want to disable advertising. You can select multiple printers by holding the
key on your keyboard, then selecting the printers.Click the
drop-down menu, then select .Fix the printer.
Click the
drop-down menu, then select .