7.10 AirPrint Errors and Symptoms

When using AirPrint, users might receive a few error messages, or notice symptoms that might indicate issues with the printer or the network. The errors and symptoms are listed below, along with the possible cause.

Table 7-1 AirPrint Error and Symptoms

Error/Symptom

Possible Cause

The printer is paused

iPrint output printer queue paused.

Check the printer for errors

Network communication failed between iPrint Appliance and printer, or iPrint printer is shut down.

The printer is offline

iPrint Appliance is not reachable.

iOS 5.x: An error occurred printing this document

iOS 6.x: The printer is no longer available

iPrint printer is deleted from PSM but still published as AirPrint printer on the network.

The printer is no longer available

iPrint printer is shut down.

The printer job is continuously under processing

Printer is redirected or not working.

Points to note: