18.16 Unable to Configure Email Printing When SSL Is Enabled for IMAP in GroupWise

If SSL is enabled for IMAP in GroupWise, you might be unable to configure email printing using the iPrint Appliance Management Console.

To work around this issue, you must manually import the GroupWise certificate into iPrint Appliance using the Management Console.

  1. On a Web browser, use either the DNS name or the IP address to access the Management Console. For example, https://10.0.0.1:9443 or https://iprint.example.com:9443.

  2. Click the Appliance System Configuration icon.

  3. Click Digital Certificates.

  4. In the Key Store drop-down menu, select JVM Certificates.

  5. Go to File > Import > Trusted Certificate.

  6. Browse and select the GroupWise certificate, specify an Alias name, then click OK.

  7. Click Close.

  8. Click Reboot to reboot iPrint Appliance.

After iPrint Appliance reboots, configure email printing from the iPrint Appliance Management Console.