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October 29th, 2010
This brief demo will show you how you can monitor your IT systems from a Business Services perspective, allowing you to properly see the impact of any IT outages to the business and diagnose the root cause of a business service failure more quickly.
Podcast: Download (10.5MB)
Podcast (hd): Download (20.0MB)
Posted in Data Center, NetIQ | No Comments »

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October 19th, 2010
Learn how to describe to a customer how to take away the pain of missed appointments – on a whiteboard, a napkin, or the back of an envelope using simple diagrams.
Podcast: Download (Duration: 4:14 — 11.5MB)
Podcast (hd): Download (Duration: 4:14 — 43.8MB)
Posted in Collaboration, End-User Computing, Novell | No Comments »

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October 19th, 2010
Learn how to describe to a customer the value of integrating siloed data – on a whiteboard, a napkin, or the back of an envelope using simple diagrams.
Podcast: Download (Duration: 3:07 — 9.4MB)
Podcast (hd): Download (Duration: 3:07 — 19.9MB)
Posted in End-User Computing, Endpoint Management, Novell | No Comments »