ChalkTalk: Improving IT’s Integration with the Rest of the Organization Using Novell Service Desk
Learn how to describe to a customer how to improve I.T.’s integration with the rest of the organization – on a whiteboard, a napkin, or the back of an envelope using simple diagrams.
Podcast: Download (Duration: 5:51 — 13.0MB)
Podcast (hd): Download (Duration: 5:51 — 38.5MB)


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