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Novell Service Desk at Adaris – A Managed Services Case Study – BrainShare 2013 Session CAS162

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Recorded Live at BrainShare 2013 – Session CAS162

Speakers Jon Giffard, Adharsh Praveen, Jacques Sauve

Adaris, a Novell Platinum partner in Canada, rolled out Novell Service Desk to enable close customer communication and more customer involvement and interactions.  Adaris has been using Novell Service Desk to log service requests and incidents, which took a major load out of the support tracking process. Now their customers can open their own tickets and follow up on their progress. So far, Adaris’ clients are thrilled; this gives them a more active role and better visibility into the resolution of any technical issue. This session looks at Adaris’ implementation, lessons learned and future plans.

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