Recorded Live at BrainShare 2013 – Session CAS162
Speakers Jon Giffard, Adharsh Praveen, Jacques Sauve
Adaris, a Novell Platinum partner in Canada, rolled out Novell Service Desk to enable close customer communication and more customer involvement and interactions. Â Adaris has been using Novell Service Desk to log service requests and incidents, which took a major load out of the support tracking process. Now their customers can open their own tickets and follow up on their progress. So far, Adaris’ clients are thrilled; this gives them a more active role and better visibility into the resolution of any technical issue. This session looks at Adaris’ implementation, lessons learned and future plans.
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