Novell provides technical support for its products in many ways. You can access this support online through the web at Novell Support.
Two portions of this site that are especially helpful are
Additional information about support is available at http://support.novell.com/about_support.htm and http://support.novell.com/about_support.htm
For telephone support in the US or Canada, call 1888-321-4CRC(4272). If outside of the US or Canada, call your Regional Novell Support Center.