Access the
tab in the Sentinel Control Center.For more information, see Section 12.1, Accessing Incidents.
In the menu, click
> .or
Click the
button in the toolbar.Use the following information to create the incident:
Title: Specify the title of the incident.
State: Select the state of the incident from the drop-down list.
Severity: Select the severity of the incident from the drop-down list.
Priority: Select the priority of the incident from the drop-down list.
Category: Select the category of the incident from the drop-down list
or
Create your own category by clicking the button next to the
field, then click . You must specify a name and a description of the new category.Responsible: Select the user that is responsible to investigate and close the incident.
Description: Specify a description of the incident.
Resolution: Specify the steps required to resolve the incident.
Click
.The Incident ID is automatically generated after you click
.You can also create incidents from the Sentinel Web interface. For more information, see Section 2.5.4, Creating an Incident.
After the incident is created, proceed to Section 12.3, Managing Incidents to manage the incident.