If you scan the last year's headlines for business-disrupting events, you will find the list is extensive. Businesses in various parts of the world have experienced downtime and data loss due to storms, energy shortages, earthquakes, volcanoes, accidents and even terrorist violence. Through these events, companies have experienced everything from minor inconvenience to complete dissolution. With the random and unpredictable possibility of natural, accidental or terrorist disaster always on the horizon, how do companies optimally prepare to prevent or minimize the effects of these occurrences? And how do they balance the risk against limited IT budgets and resources?

	A strong disaster recovery foundation can be implemented with very little incremental expense. Many of the critical capabilities required for disaster prevention and quick recovery come with standard Novell products at no extra charge.

This white paper outlines the specialized services and products that are available from Novell® and its partners for a cost-effective business continuity and disaster recovery foundation that leverages your existing investments. In addition to reduced risk and loss from downtime, the greatest benefit is that a strong disaster recovery foundation can be implemented with very little incremental expense. Many of the critical capabilities required for disaster prevention and quick recovery come with standard Novell products at no extra charge.

The strategies, technologies, and services outlined in this paper deliver the following benefits to organizations:

• Reduced risk and business impact from disaster situations
• Retained organizational intelligence through a full-service directory
• Quick recovery and ability to work through crisis situations
• Ongoing business value from products with built-in recovery capabilities
• Cost savings on implementing a disaster recovery solution

The Novell Disaster Recovery and Business Continuity solution set draws on Novell's unique capabilities and partnerships to manage and make complex network environments work together as one Net. This capability takes on added importance in the area of disaster recovery where simplicity and security translate into accelerated crisis response time. The inherent architecture of Novell's Net Services software and their deep integration with a full-service directory enable enterprises to automate and accelerate the restoration of all network objects including users, desktops, servers, printers, and access rights. Novell eDirectory™ 8.6 is architected with business continuity and disaster recovery in mind providing for replication over multiple servers and sites to ensure that this critical data is available to power all Net services software to quickly restore the network. In addition, the live continuous backup in eDirectory 8.6 enables all data within eDirectory to be backed up while the directory is in production: you do not have to shut down your server to back up data. This feature simplifies administration and enhances performance in high-scale environments.

Any IT manager considering business continuity and disaster recovery scenarios doesn't need much of an imagination to understand the critical need for a recovery plan with recent world events. And now, leading analysts have been able to start quantifying this need in business terms:

• Gartner estimates two out of five enterprises that experience a disaster will go out of business in five years ... In some cases, the disruption of normal business operations causes the customer to lost confidence in the enterprise's viability. In other cases, the cost of recovery is simply too great.
• While 85% of Global 2000 enterprises have established a disaster recovery plan for core technology and infrastructure, only 15% have a full-fledged business continuity plan. This is dangerous: enterprises must shift from a disaster recovery focus to business continuity because most, if not all, stages of the business life cycle now totally depend on IT services. (What is Crisis Management, Gartner Research, September 19, 2001)
• By 2005, more than 70% of large enterprises will have invested in business continuity planning compared to fewer than 25% today. (Aftermath: Business Continuity Planning, Gartner Research, September 21, 2001)

In developing a business continuity IT foundation, organizations must also consider the breadth of possibilities and responses they must be prepared for:

"The September 2001 attack on the World Trade Center in New York City tested the contingency plans of companies to an unanticipated degree. Companies that had business continuity plans and contracts in place with vendors of recovery services were able to continue business at alternate sites with minimum loss of data and minimum downtime. Business survival necessitates planning for every type of business disruption including-but not limited to-categories of natural disasters, hardware and communication failures, internal or external sabotage or acts of terrorism; and the failures of supply chain and sales affiliate organizations." (Business Continuity and Disaster Recovery Planning and Management: Perspective, Gartner Research, October 8, 2001)

Any organization interested in preparing for, guarding against, and recovering from unplanned disruptions must address:

• Risk Assessment and Plan Development-By conducting an in depth risk and recovery capabilities assessment and developing and testing a business continuity plan, organizations can discover areas of vulnerability and strength in guarding against and recovering from an unplanned disruption.
• Preventative Safeguards-Established policies combined with strong security and specific product technologies provide a secure line of defense that can avert a high percentage of common crises.
• Appropriate Architecture-Implementing a secure architecture with failsafe, redundant, and distributed elements can minimize or eliminate disruptions. An appropriate architecture ensures continued communications as well as easy data recovery and access.
• Recovery Accommodations-In the event of crisis, recovery accommodations enable IT staff and employees to be back to full productivity as quickly as possible. This includes full restoration of management features, workspace, information, and organization intelligence.

By leveraging the products and services from Novell and its partners, enterprise companies can effectively combine existing business intelligence and policies with state-of-the-art technology to address all five of these areas and ensure business continuity in the event of an unplanned crisis or disaster. Novell's business continuity and disaster recovery solution set includes both strategy and technology. Novell with its partners offer an integrated approach that delivers the following capabilities.

Figure 1: Novell and its partners can help you address six critical areas of Disaster Recovery and Business continuity

A little planning can mean the difference between a temporary glitch and total debilitation-being prepared isn't just for Boy Scouts. But with an intense and complex IT installation, how can you spot vulnerabilities or know where a system will fail in the event of a crisis? And how can you gradually invest to reduce your risk with a long-term plan that strengthens recovery and continuity capabilities over multiple budget quarters? Novell customers can leverage partnerships with leading business continuity and disaster recovery consulting firms to make assessments and implement an effective and comprehensive plan based on proven best practices.

Novell and Goliath Networks have pooled resources to provide a Risk Assessment/Disaster Recovery Planning offering that combines the technology expertise of Novell and our reseller partners with the business assessment and planning expertise of Goliath Networks. In today's environment of severely constrained financial and human resources, investments in security and disaster recovery controls must be appropriate for the risk and reward environment faced by an organization. This security assessment looks at every aspect of a company's infrastructure and ability to deter or withstand a crisis and delivers a detailed plan with the most cost-effective actions to reduce risk to an acceptable level. The issues examined include:

• Security Protections-Are there adequate safeguards in place to prevent any unauthorized access? An effective analysis includes an assessment of access methods, security barriers, authentication schemes, connection safety and physical facility security.
• Communications Infrastructure-The communications aspect of continuity and recovery has two facets. The first is the ability for administration personnel to continue communications in the event of a crisis and during the recovery process-facilitating communications through the recovery period is critical. The second is the ability to continue or restore communications for system subscribers. A good assessment will determine what elements are required to enable a certain level of continued communication through a crisis and what processes must engage to quickly restore general communications shortly thereafter.
• Workspace Recovery-System users have customized environments that include all of the elements (applications, peripherals, connections, references, files, etc.) required for them to perform their jobs. An effective assessment will quantify and qualify the elements that must be available after a crisis for continued business operation and outline the methods for ensuring quick and effective recovery.
• Data Access and Recovery-At the heart of any IT infrastructure is the protection and security of data. At the simplest level, a data recovery plan "backs up" data so it can be manually restored if needed. A business continuity and recovery assessment will help determine the value of data and how it should be protected and stored so that some or all of it is available in the event of a crisis. Fail-over, mirroring, near-line/offline, Web-enabled, Web-hosted-all of these technologies are possible elements of an effective continuity and recovery plan.

Figure 2: Balancing Risk against Costs. Professional planners like Goliath Networks, Whitney, Bradley and Brown and Novell have had years of experience in managing infrastructures and providing cost-effective solutions to reduce risk to an acceptable level.

Novell has further expanded the capabilities customers can leverage with a partnership with Whitney, Bradley & Brown. This partnership gives Novell customers the added benefits of crisis response planning through tailored, reality-based scenarios designed to put your management team and business continuity plans to the test, before a disaster happens. This is valuable in securing the initial support and participation of upper management in the development of a business continuity plan. It is also essential for developing your plan and how to implement it effectively with contingency planning to respond to external impacts. And Novell customers can leverage Novell's ongoing strong relationships and integration with companies like Compaq* and Dell* who each have strong hardware replacement services so you can get your network up and running quicker.

In summary, devising an effective strategy is not a simple process. Professional planners like Goliath Networks, Whitney, Bradley and Brown and Novell have had years of experience in managing infrastructures and providing solutions that minimize or eliminate the potentially devastating effects of unplanned emergencies.

Adequate protection requires several layers of security before, during and after a crisis. An effective strategy to protect digital assets will include a bulwark of safeguards in three major areas: access security, connection security, and failsafe security administration. Novell effectively addresses all three areas with a combination of directory service technology and Novell Secure Access™ Suite.

Access security ensures that only those with the right credentials or identity are able to access authorized resources. Resources can be anything including files, applications, peripherals, Web content, computers, messages, media streams, etc. Effective authorization takes into accountwho a user is, their identity characteristics, the context of their relationships with other resources and users, and the business policies and rules that must be adhered to in order to ensure proper access. Access security is particularly important in the event of a crisis as disasters are often followed by an increase in criminal activities.

At the heart of an effective access security solution is Novell's eDirectory. As a state-of-the-art, distributed, flexible, and secure authentication service, Novell eDirectory provides an identity based security infrastructure that can be leveraged to accommodate all types of access security. Each of the following solutions helps eliminate one of the primary sources of IT crisis-unauthorized access. Effective authentication management can prevent intruders before, during and after an unplanned disruption.

All of the following Novell Secure Access suite technologies integrate with eDirectory so all security points can be controlled and managed centrally in line with security policies.

• Novell SecureLogin 3.0-Novell SecureLogin consolidates usernames and passwords from multiple applications or authorization directories to a single instance. Applications, databases, and other processes that require a username/password sequence for authentication can check these against a single source-users only need one set of credentials, eliminating possible security breaches from floating, multiple or duplicate IDs.
• Novell iChain® 2.0-Novell iChain provides identity-based Web security services that control access to application and network resources across technical and organizational boundaries using Internet protocols. iChain separates security from individual applications and Web servers, enabling single-point policy-based management of authentication and access privileges throughout the Internet. This ensures that services extended over the Internet don't become entry points for attackers.
• Novell BorderManager® 3.6-Novell BorderManager is one of the premier Access and Security solutions from Novell. With its powerful directory-integrated features, you can control, accelerate and monitor your users' Internet activities. Because Novell BorderManager leverages identity-based access control and forward proxies, you can safeguard your network against undesirable Internet content while maintaining exceptional performance levels. Novell BorderManager also integrates VPN services, an industry-certified firewall and a scalable content-filtering service to ensure that your network is protected and your users are productive.
• Novell Modular Authentication Services (NMAS™)enables multiple authentication methods for stronger security including digital certificates, smart cards and biometrics so you can use the most appropriate combination for the resource being protected without management complexity or security gaps.

Figure 3: The integrated security services in Novell Secure Access suite better protect your enterprise and prevent security-related crises from occurring.

Connection security involves the protection of data as it is transmitted though the network or across the Internet. Several Novell technologies are applied to ensure that communication connections are secure, robust, and efficient. Novell's implementation of the Internet Protocol (IP) includes the highest levels of encryption; Novell Web service connections are encrypted using SSL; Novell BorderManager includes VPN capabilitiesfor secure connections across a WAN. The ability to secure multiple types of connections is critical in responding to a crisis where one or more connection methods may be affected. Novell's solution set allows you to have the benefits of flexible connections without sacrificing security.

The complexity of a security management system can be a factor in how safe a system is. With complex management and limited staff, more doors for security breach may be left open. Novell eDirectory combines security management for all resources into a single interface that is graphical, intuitive, and easy to use. eDirectory's powerful hierarchical management architecture combined with strong policy and rules capabilities make it very easy to strongly manage a vast collection of users and resources with a minimum of effort. And its hot continuous back-up means that critical security user data can be restored quickly for security services to utilize. Novell Account Management can be used to unify the management of user profiles on NetWare®, Windows* 2000, Windows NT*, Solaris* and Linux* networks, making it easy to securely manage cross-platform environments.

Since disasters can occur at any scale, disaster preparedness should include provisions for facilitating disruptions at multiple levels. An effective system will inherently accommodate localized or individual events automatically without the need for IT intervention. For large-scale disruptions, failsafe and emergency plans should include alternate systems, methods for crisis management communications and procedures for quick restoration of full services. Effective disaster preparedness must accommodate cascading levels of crisis, all the way from a single user losing an e-mail link to having the mail server taken out along with the entire data center. Novell provides continuity and crisis solutions across the entire spectrum with products such as GroupWise®, Novell eGuide, and Novell Portal Services.

As a complete communications and collaboration solution, GroupWise 6 is a leading choice among enterprise companies. Integrated e-mail, calendaring, scheduling, workflow and document management is available across the network and the Internet for employees and partners from wired or wireless devices. GroupWise has built-in features that contribute to rapid recovery in the event of a crisis such as caching and Web access.

GroupWise architecture is inherently scalable and distributed. If eDirectory is the underlying directory service, contact information resides in a virtual workspace that is shared among many GroupWise post offices which means that one location or server can go down without affecting any other. Directory information is always available through replicas. In addition, GroupWise data is "chunked" rather than streamed so GroupWise domains can be architected to all communicate with one another for redundancy without the usual issues of timing out. If one domain goes down, messaging and collaboration between other domains is uninterrupted enabling the rest of an organization to continue working.

GroupWise caching mode replicates an individual's message store to a local hard drive. This allows them to continue working as if they were connected and then resynchronizes when the connection is restored. Users can continue working uninterrupted through temporary outages due to downed post offices, network connection failure, and even power outages if they are working from a laptop.

It is also easy to replace a post office at alternate locations in an emergency with GroupWise. In the event of a complete post office failure, all users on that post office can be communicating again within an hour. If the reverse occurs and a user location or workspace is inoperable yet the post office is intact, users can still have full GroupWise functionality available through Web access. E-mail, calendaring, scheduling and workflow are available to any authorized user from any Web-enabled workstation at any location. And GroupWise can also be clustered on NetWare 6 to ensure that if one post office server goes down, you have immediate failover to another server that can be at an alternate location.

	We needed a central point of storage for local files, something other than a normal "Home Directory" that would be available should another disaster occur. We needed something that would "backup" the user's local data automatically because they will never do it themselves. Novell iFolder to the rescue! We have our pilot group syncing their |files to a server off site automatically. It takes no time at all seeing that Novell iFolder only writes the delta rather than the whole darn file like some "other" similar products. -Steven Beyer, Consultant PC/LAN Support Securities Industry Automation Corporation

Other Novell technologies facilitate emergency response and communications infrastructures during and after a crisis including Novell eGuide and Novell Portal Services. Novell eGuide 2.0 provides a virtual list of the latest contact and organizational information on employees from network and HR directories that are integrated with eDirectory. As organizational relationships and identity information in a company change, information is recorded automatically in eDirectory and easily accessed via Novell eGuide. By ensuring that your Novell eGuide data is backed-up, information such as home numbers, contingency contacts, supervisors, group memberships and more is easily accessible to authorized individuals in the event of a crisis. This information can be accessed over the Internet and is searchable by attribute such as location, manager, responsibility or relationship. Novell eGuide's authentication mode also protects sensitive information such as home phone numbers or specific data locations enabling them to be viewed in Novell eGuide by users with specific attributes you define.

Using Novell Portal Services 1.5, a virtual command center can be created for access by employees from any location using any device. Updates and instructions are quickly and easily available to employees, customers and partners keeping businesses operational and providing status. Using the organizational information available through eDirectory, information can be specifically targeted to and only accessible by specific individuals or groups. General updates from management can be disseminated to everyone across all portal sites with specific content such as IT status going only to the IT group or customer service instructions going only to employees facing external customers. By placing your redundant server for running Novell Portal Services in an alternate location you can ensure immediate failover should the primary server go down so critical communication keeps flowing during an emergency.

Successful recovery after a crisis has at least three prerequisites-good backups, one or more systems for quick access restoration, and management tools that facilitate recovery. Solutions from Novell and its partners comprehensively cover each of these areas.

Good Backups

An effective recovery plan includes several levels of backup data to accommodate different degrees of crisis. Novell solutions provide a built-in set of back-up and access recovery options from Novell iFolder™ for individual user backups to server mirroring at remote locations for network fail-over.

For individual users with one or more workstations, Novell iFolder 2.0 is an online storage repository and synchronization engine for your NetWare, Windows NT/2000, Linux and Solaris server environments. Users can store files on a local machine-just like they have always done-and automatically these files and any changes are replicated to a central server over the network or the Internet. These files and changes will automatically be updated on any other machines that the user has subscribed to Novell iFolder or from any machine over the Internet via a Web browser. Novell iFolder provides an incremental and automatic backup (and multiple copies) of any new or modified file on a user workstation. If the workstation or laptop is damaged, stolen, or inoperative for any reason, the user can immediately resume work from another machine and still have the latest data. The importance of backing up local files is often overlooked, but since it is estimated that up to 80% of a corporation's critical business data is stored on local user machines, it is an aspect of back-up and recovery an organization should not be without.

NetWare 6 supports all leading back-up solutions and has several inherent backup features that ensure availability of data in the event of crisis including Novell iFolder and Novell Cluster Services™. Novell Cluster Services is a server clustering solution that supports fail-over, fail-back, and migration (load balancing) of individually managed cluster resources. NetWare 6's clustering system ensures high availability and manageability of critical network resources, including data (volumes), applications, server licenses, and services from remote/distant locations. Novell Storage Services™ is also included which can mirror data at a block level and allow off-the-shelf server and storage area network (SAN) hardware to be used to provide low-cost mirrored storage that can be geographically separated by up to 10 kilometers on up to 32 servers. If a catastrophic event disabled one data center, your services and storage would be instantly available from the other data center without IT intervention and transparent to users. Hierarchical Storage Management can be leveraged to make back-ups more efficient and affordable by segmenting data into "active" and "historical" data so back-up processes can be run accordingly with improved storage management and lower hardware costs.

Figure 4: The storage and clustering services built into NetWare 6 enable you to create low-cost mirrored storage that can be separated from your main data center by up to 10 kilometers.

Alternate Access

Disruption may not always occur at the heart of a network but at the periphery with workstations or printers. Peripherals such as printers are often overlooked in business continuity plans but can be essential to an organization where key business processes require hard copy documentation transaction such as contracts. NetWare 6 features such as Novell iPrint and Web Access provide solutions for these situations. Novell iPrint connects geographically dispersed printers through the network or the Internet providing multiple options for printing in the event that a printer or location goes offline. Using a Web interface and physical map, users can locate printers in other locations, install print drivers and access them as if they were directly attached to their workstations. In the event a printer is no longer accessible, another can be easily located and printed to over the Internet without IT intervention.

NetWare Web Access allows users to instantly access data files via the Web should other network connections become unavailable. Files can be uploaded, downloaded, viewed and deleted from any device with a standard Web browser. NetWare still enforces the same levels of security and authentication that are in place with a network workstation client.

	"Having the correct level of data protection is a government requirement, so it's mission-critical. However, a hardware mirroring solution was beyond Motherwell College's budget. The good news was that Novell NetWare and Novell Cluster Services offered a much more cost-effective software-based mirroring solution." -Stephen MacNaughton-Wright, Pre-Sales Technical Consultant, Compaq "If servers in one building become unavailable for any reason, servers in the other building continue to function normally enabling staff and students to continue working without interruption." -John Morrison, Network Systems Manager, Motherwell College

Remote management is also a critical ‘must have' for disaster recovery. All Novell services, including directory and network management, are available through a remote Web interface using a standard browser. Novell Remote Management allows IT to perform critical server management functions via the browser without having to be onsite if local staff is unavailable or if an area is restricted due to contamination or infection.

Server Management and System Recovery

Another important aspect of disaster preparedness is preventative and recovery operations for network and application servers. Using Novell ZENworks® for Servers 3.0, complete groups of servers can be configured, modified and managed simultaneously whether they are running NetWare, Windows NT/2000, Linux or Solaris. ZENworks for Servers enables IT to quickly and easily distribute content across multiple servers and to reconfigure them exactly as they were before any unplanned failure. Combined with ZENworks Synergy™, ZENworks for Servers provides disaster prevention by immediately distributing critical new virus protection software to protect all servers as well as desktops. And, as with most Novell solutions, ZENworks can be administered remotely.

Adequate storage is also a critical component of any preparedness or recovery plan. Modular, snap-in storage is valuable for storing backups and system images as a precautionary measure. In addition, having easily expandable storage capacity available during recovery and rebuild can facilitate data organization and reconfiguration. Novell's NetDevice™ NAS (Network Attached Storage) provides snap-in storage that can be remotely located but centrally administered through its integration with eDirectory and compatibility with leading back-up solutions and ZENworks for Servers. NetDevice NAS can be used to keep a branch office going if the corporate net goes down or to convert virtually any machine into a replacement storage appliance for an affected office. Its unique soft appliance approach means that the corporate data center can configure a new machine just by sending a self-running configuration disk and then restore data backed-up at the data center remotely.

In addition to restoring mission critical data, a business continuity plan should include provisions to restore second and third-tier data applications as well. Novell DirXML™ enables automatic synchronization of identity data across other applications and databases. This can be extremely valuable when authoritative identity sources have changed between the time when a disaster occurs and second and third-tier systems are brought back online. DirXML ensures that a consistent authoritative identity source is available and used across all applications-even when these applications vary in identity format.

Getting communication connections and data back on line is still only part of the recovery task. In order for users to be productive again, they must have access to applications that they use on a regular basis. Whether a user requires spreadsheets, e-mail, database, word processing or specialty line-of-business applications, a workspace environment must be available that applies these applications to restored data. Again, Novell solutions can assist in rapidly recovering user workspace or enabling the effective use of temporary or alternative workspace so that users can be productive immediately.

ZENworks for Desktops enables IT administrators to deploy and configure multiple desktops simultaneously. Using group and profile information from eDirectory, workstations can be automatically configured with individual preferences and customized according to area of responsibility or assignment. Hundreds of workstations could be installed or reconfigured with a few simple operations. New services and applications can be made available on a permanent or temporary basis.

ZENworks Synergy enables you to automatically deliver content and applications across the Web, desktops, and mobile Internet devices to individuals based on their directory profile and business rules. Employees can have the same productive work experience from any location using whatever device they have access to, whether that be from temporary office space, home, on a borrowed machine, at an Internet kiosk, or from a personal digital assistant (PDA).

Figure 5: Automating the delivery of applications services across the Web, desktops, and mobile devices based on a users profile means employees can get up and working faster on replacement or alternate machines and at temporary work locations.

In the event of a crisis or disaster, Novell customers are not left on their own to deal with it. Novell experts are available worldwide who architect and implement disaster plans as well as facilitate recovery in the event of a crisis. For customers desiring additional support and peace of mind, Novell offers Premium 600/700 support services as well as access to the global community of certified Novell professionals.

With various levels of Novell Premium Service available, customers are able to choose programs that meet unique needs-whether that ranges from occasional support to ongoing access to a Dedicated Support Engineer (DSE) and Service Account Manager (SAM), 24 hours a day, seven days a week. All of these options can help an IT department keep operations running at maximum efficiency in the event of unplanned emergency or disaster. During the September 2001 New York/Washington disaster, Novell support engineers were immediately deployed onsite for recovery work with government and financial customers. Novell's support services are ranked among the best in the world with dedicated and proactive support contacts and powerful support tools.

	In the wake of the September 11 terrorist attacks on the World Trade Center and the Pentagon, many businesses suffered devastating losses of essential data and networking capabilities. Novell Support engineers worked around the clock with several accounts to repair, restore or replace Novell eDirectory trees. Because of these efforts, most customers who lost servers have been able to continue operations with no loss of data or functionality.

In addition, there are more than 343,000 certified Novell professionals worldwide. Using the Novell PartnerNet® Locator and Novell certification credentials, customers in need can quickly access IT skill sets that may be lost or unavailable in a disaster. Each year, Novell certifies thousands of professionals all over the world to manage or support its information technology (IT) products. The real-world certification requirements, performance-based testing and quality reputation of Novell certified professionals ensure that resources are available and qualified to manage or assist in a recovery effort.

Using solutions from Novell and its partners, you can ensure that if a catastrophic event disabled one entire data center, servers and storage would be made immediately available from another data center without IT intervention and transparent to the users. Whether the unplanned disruption is just a failed laptop hard drive or the loss of an entire data center, Novell and partner products and services ensure that critical business systems are up and running without interruption to employees, customers or partners. Knowing a system is secure and that an effective plan is in place provides one of the most desired benefits-reduced risk and peace of mind. IT professionals and line of business managers can rest assured that adequate precautions have been taken at every level and that if a major disaster does occur, systems are in place for fail-over and complete recovery.

Another significant benefit to Novell's business continuity and disaster recovery approach is that it hardly costs anything extra. The same systems and products that are implemented for routine operations have features and capabilities built in and included at no extra charge that facilitate crisis management. Emergency functionality is available at no additional cost.

To illustrate, Novell eGuide isn't just used for emergencies. A comprehensive online company directory available from any device with controlled access by attribute is valuable for any company. The fact that it can be securely available in the event of a crisis with protected organizational and individual information is an incremental benefit at no extra charge. Novell Portal Services has vast application in everyday operations for consolidated and personalized application and data access; the fact that it can facilitate ongoing work in an emergency is a no extra charge feature. Other benefit examples include the capabilities of ZENworks for Servers and Desktops and NetDevice NAS; these products deliver value and huge savings in everyday use.

Novell's licensing scheme also makes implementing disaster services inexpensive as licensing is "user based". Extra licenses for Novell servers are not required for dedicated backup, cluster, mirror or storage systems. In short, most of the services and capabilities described in this paper are available and part of the standard set of products and services offered by Novell.

The summary of benefits to implementing Novell solutions for business continuity and disaster recovery includes:

• Reduced Risk-Businesses can rest assured that appropriate security and preparedness measures are in effect. With Novell's integrated security services, there is no taking chances on matters of intrusion, identity theft, digital asset loss, or unauthorized access.
• Retained Intelligence-Solutions from Novell uniquely enable companies to collect and retain intelligence such as business policies, rules, organizational structure as well as access rights and authorities. In the event of a crisis, this intelligence can be recovered without loss or the need to re-implement.
• Quick Recovery-With a distributed and flexible solution, full IT capabilities with data and application access can always be available, even if disasters eliminate physical facilities.
• Ongoing Business Value-A Novell solution not only provides key crisis capabilities but delivers business value everyday. Novell's ability to enable and manage diverse and complex systems as one Net simplifies the task of management and enables users and employees to be more efficient and productive.
• Cost Savings-Implementing Novell's business continuity and disaster recovery solution can be accomplished with little or no incremental cost. A crucial requirement in today's tight economy. In most cases, an effective solution can be implemented using existing infrastructure and configuring familiar products. There is little need for retraining or extensive rip and replace configurations.

Putting in place a comprehensive and complete business continuity and disaster recovery solution provides tangible and intangible benefits for organizations and businesses of all sizes. And if by fortunate circumstance nothing happens, there is still the benefit of piece of mind.

© 2002 Novell, Inc. All rights reserved. Novell, NetWare, BorderManager, GroupWise, iChain, PartnerNet and ZENworks are registered trademarks, and DirXML, eDirectory, NetDevice, NMAS, Novell Cluster Services, Novell iFolder, Novell Secure Access, Novell Storage Services and ZENworks Synergy trademarks of Novell, Inc. in the United States and other countries.

*All other third-party trademarks are the property of their respective owners.