Overview of Self-Service Features

Password Policies include Forgotten Password Self-Service, to reduce help desk calls for forgotten passwords, and Reset Password Self-Service, which lets users change their passwords while viewing the rules the administrator has specified in the Password Policy. Users access these features through the iManager self-service console.

Most features of password management require Universal Password to be enabled. Ideally, you would also integrate the iManager self-service console into your existing company portal, to give users easy access to Forgotten Password Self-Service and Reset Password Self-service.

The new Password Self-Service features let you do the following:


Providing Users with Forgotten Password Self-Service

Using a Password Policy, you can provide users with the ability to recover from a forgotten password without contacting the help desk. The "Forgot your password?" link is available when users log in to the iManager self-service console.

The Forgotten Password Self-Service features include the following:

To see examples of what the user will experience using the "Forgot your password?" link, see Providing End Users with Forgotten Password Self-Service.

The following figure shows an example of the property page where you specify Forgotten Password settings for a Password Policy.


Forgotten Password interface


Providing Users with Reset Password Self-Service

Using the iManager self-service console, users can reset their passwords while viewing the Advanced Password Rules. They do this using the Change Password (Universal) gadget.

Here's an example of the screen they see when they log in to the iManager self-service console on your iManager web server, using a URL like https://www.servername.com/nps.


The iManager self-service console

To see examples of what the user will experience using the Change Password (Universal) link, see Providing End Users with Password Reset Self-Service.