Trustee information is lost when using a Gateway volume in a cluster enabled environment or using a newly mounted NSS volume as a shadowVolume

Possible Cause: The error message Unable to initialize shadow files is displayed.
Explanation: Btrieve does not support more than eight characters for Gateway volumename when the shadowVolume is an NSS volume which is mounted after loading nwmkde.nlm.
Action: Make sure that the volumename parameter does not exceed eight characters.

or

Make sure to complete the the action specified to resolve the error message Unable to initialize shadow files.