After importing the Micro Focus Service Desk Appliance image to your virtual machine, perform the following steps to configure Micro Focus Service Desk Appliance:
On the License Agreement page, accept the End User License Agreement, then click Next.
On the Keyboard Configuration page, configure the keyboard layout, then click Next.
On the Clock and Timezone page, configure the time zone and clock settings to be used in your system, then click Next. The configuration might take some time and the Appliance Main Menu screen is displayed.
The Appliance related files are available in the following location:
Micro Focus Service Desk Installation:
/srv/tomcat6/webapps
Micro Focus Service Desk Resources Directory:
/LiveTime
The log files are available in the following location:
The location of logging.properties file which is used for changing the level of logging is:
/srv/tomcat6/webapps/LiveTime/WEB-INF/LiveTime.woa/Contents/Resources/logging.properties
Micro Focus Service Desk Application related logs:
/LiveTime/Logs
Tomcat server related logs:
/var/log/tomcat6