For information about how to install and run the Filr mobile app, see the Novell Filr Mobile App Quick Start.
Following are known issues in the Filr mobile app:
Section 1.14.1, Files in Downloads Area Are Not Synchronized with Just-in-Time Synchronization
Section 1.14.4, Cannot Authenticate to Mobile App if Password Contains Double-Byte Characters
Section 1.14.5, Folders in Net Folders That Contain More Than 500 Folders Are Not Displayed
Section 1.14.6, Cannot Open Files in Another App with BlackBerry OS 10.0
Accessing a file from the
area from the mobile app does not trigger Just-in-Time synchronization.If you have configured only Just-in-Time synchronization (scheduled synchronization is not enabled), files that are located in a Net Folder that have been added to the
area on the mobile app are not automatically updated with changes made from the file system. The file is updated in the area only after a user uses one of the Filr clients to browse to the Net Folder that contains the file.If users have added files from their Home folder to the Downloads area on the mobile app, and then the Filr administrator enables personal storage (as described in Setting Up Personal Storage
in the in the Novell Filr 1.0.1 Administration Guide), files from the Home folder are removed from the Downloads area on the mobile app.
If users have added files from a Net Folder to the Downloads area on the mobile app, and then the file is renamed or moved on the OES or Windows file system, the file is removed from the Downloads area on the mobile app.
If a user’s Filr password contains double-byte characters, the user cannot log in to the Filr mobile app.
Folders in Net Folders are not displayed in the mobile app if the Net Folder contains more than 500 folders. Instead, a message is displayed indicating that users must use the search functionality to locate files and folders within the Net Folder.
You cannot open Filr files in another app when using BlackBerry OS 10.0.
To resolve the issue, update your device to BlackBerry OS 10.1, uninstall the Filr app, then re-install it.