1.13 Desktop Application Issues

The Novell Filr desktop application allows you to synchronize your Novell Filr files with the file system on your computer, and then modify the files without accessing the Filr site directly. Additions and modifications are synchronized between Filr and your computer.

For information about how to set up the Filr desktop application for your organization and perform other administrative tasks, see Configuring the Filr Desktop Application to Access Files in the Novell Filr 1.0.1 Administration Guide.

For information about how to install and run the Filr desktop application, see the Novell Filr Desktop Application for Windows Quick Start.

For specific issues related to end users of the Filr desktop application, see the Novell Filr Desktop Application Readme.

1.13.1 Creating a Folder from the Desktop Application Results in Two Folders Being Created

When creating a folder with the Filr desktop application (via Windows Explorer), two folders are sometimes created instead of one: one with the name that you specify, and another that is named New Folder. If you encounter this issue, delete the folder named New Folder.

1.13.2 Files Might Be Removed from the Desktop Client When a New Index Appliance Is Added or When an Existing One Is Re-Indexed

If a user is uploading files to Filr via the desktop client, and at the same time either a new search index appliance is being added or an existing search index appliance is being re-indexed (as described in Rebuilding the Lucene Index in the Novell Filr 1.0.1 Administration Guide), all files from the user’s desktop client might be removed from the desktop client. Files are synchronized back to the desktop client after the re-indexing is complete.

To avoid this issue, you must shut down all search index appliances before you begin the update process, then re-start the appliances after the update is complete.

1.13.3 Behavior When Deleting files and Folders Is Described Incorrectly in the Filr Desktop Quick Start in Languages Other Than English

In the Filr Desktop Quick Start in languages other than English, the Quick Start incorrectly states the following, regarding the deletion of folders and files from the Filr desktop application: “Only documents and folders in your My Files folder are deleted on the server. If you delete a document or folder that is not in your My Files folder, it is no longer synchronized to the Filr desktop application, and the files and folders remain on the server.”

Ensure that your users are aware of the correct behavior. Otherwise, if they follow the incorrect statement, it can lead to information being inadvertently deleted from Filr.

The correct information is as follows:

When deleting files and folders from the Filr desktop application, the files and folders are also deleted on the server for all files in Net Folders and in the My Files area. The behavior when a file or folder is deleted in the Shared with Me area is different.

If you delete a file or folder from the Shared with Me area, and that file or folder has been directly shared with you, it is no longer synchronized to the Filr desktop application, and the files and folders remain on the server.

If you delete a file or folder that is a subfolder of a folder that was shared with you, or if the file is located in a folder that was shared with you, the file or folder is deleted, if you have sufficient rights to delete it.

1.13.4 Must Restart the Filr Desktop Application When Changing the Time Zone of the Filr Server

When changing the time zone on the Filr server, the time zone of the Filr desktop application does not change until you log out and restart the Filr desktop application on the user workstation.