Novell Identity Manager Driver 3.5.2 for Avaya PBX

Overview

The Identity Manager Driver 3.5.2 for Avaya PBX (corporate phone systems) lets you use eDirectory to centrally manage PBX extensions and work orders and to keep user phone numbers updated—regardless of whether your PBX is centralized or distributed across multiple buildings or sites. Version 1.1 of the driver also provides the capability of provisioning Audix voice mail accounts.

The Avaya driver communicates with the PBX and carries out work orders by logging in just as a PBX administrator would. The driver uses information from eDirectory as well as customizable settings and policies to configure the extension correctly. After configuration is completed, the driver publishes the new phone number to eDirectory, and the phone can be delivered and physically installed.

At the most basic level, the driver can perform these actions, among others, in the PBX:

• Install - Assign an extension in the PBX at a given location, and activate the extension.
• Disable - Prohibit an extension from being used but leave it installed in case you awnt to enable it again in the future.
• Enable - Allow an extension to be used again after it has been disabled.
• Move - Move an extension by deactivating it in one location and activating it in another location within the same PBX system, or, with the use of custom-style sheets, deactivating it in one PBX system and activating it in another PBX system.
• Setcor - Use the setcor command to change restrictions for the extension, such as whether long-distance or international calls are allowed.
• Disconnect - Delete an extension from the PBX.
• Set values - Based on the data you provide in the work order, you can place settings about the due date, the performance timeline and intervals, the type of phone, restrictions and the port number for the phone connection.

In addition, in a provisioning implementation, you can avoid human intervention altogether for actions such as new hires, moves and deletions; it can all be based on changes in a human-resources application or work-order database to provide additional functionality.

Novell Identity Manager Driver for Avaya PBX has received certification from Avaya.

Features

• The driver reads on which PBXs it should perform work orders.
• The driver can perform a work order immediately instead of watiing for the next polling interval if you indicate "Do It Now" in the work order.
• Customizable driver offers several configuration enhancements.

Benefits

• Automate work-order and PBX processes: provisioning phone extensions for new users; moving, modifying or disabling existing extensions; updating phone-number data for user objects in eDirectory and much more.
• Eliminate redundant data entry.
• Reduce the risk of human error.
• Connect the PBX to eDirectory.
• Use work orders to control changes in the PBX and voice mail system to avoid manual changes.
• Automate provisioning of extensions for new users.
• Automate provisioning of voice mail boxes for new users.
• Reduce costs as you enforce business policies for phone usage.
• Create and track PBX work orders with an iManager interface.

System Requirements

The following are requirements for the Identity Manager driver for Avaya PBX:

• Identity Manager 3.0 and higher
• Software required by Identity Manager 3.6
• Avaya PBX software versions 10, 11 or 12
• eDirectory administrator username and password, so you can log in during the installation to allow schema extension; the schema extensions are described in Schema for PBX Management
• Avaya and Audix systems must be telnet enabled. Administrator username and password is required by the driver to perform required actions on the back end system.
• An eDirectory server with a master or read/write replica of all the objects that will be affected by PBX changes.

Unlike other Identity Manager drivers, the driver for Avaya PBX maps users to phone connections rather than users to users. Since the driver is designed to be generic, the PBX may be used in any environment from an enterprise call-center system to a small-office key system.