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Buying Programs FAQ

Academic Buying Programs Questions

Academic General Info

What organizations qualify as academic institutions?
Generally, schools, supervisory organizations of qualified schools, libraries and non-profit museums qualify for any of the Novell Academic Buying Programs. Details on qualified educational institutions are here.

As a hospital, can I qualify for an academic licensing program?
A hospital or health care system must be wholly owned and operated by a university or other qualified education institution to participate in any Novell Academic Buying Program. Simply having interns or teaching facilities on site are not sufficient to qualify for an ALA. Please click here to see if you qualify.

How do I know which academic program is best for my organization?
Novell offers qualified educational institutions several purchasing options. Subscription options include the Academic License Agreement (ALA) and School License Agreement (SLA). Customers may also purchase discounted perpetual licenses under the VLA program. Depending on your organization size, software deployment plans and long-term software use any of these options may suit your needs. Compare programs on the Novell Buying Programs home page under Academic.

How do I get started?
Academic organizations who wish to start an ALA or SLA and purchase subscription licenses should first download the agreement. Also, download the appropriate Annual Fee Worksheet on that web page. You may then select the products you would like to use (refer to details below on minimum purchase requirements). Complete and sign two copies of the contract and submit them to Novell at the address provided in the contract. Include a purchase order if buying direct from Novell, or a copy of your purchase order if buying from an approved Novell partner. Novell will process the contract, then return one copy of the signed contract to you. Once your contract has been accepted, your order will be filled by Novell and any order deliverables will be sent to you using the information on your Purchase Order. Academic organizations who wish to purchase perpetual licenses may do so under the VLA program. Customers purchasing under the VLA program simply place an order with their Novell reseller. For details on the VLA program and how to get started, you can refer to the VLA Program Guide or VLA Frequently Asked Questions document.

What products are available under each academic program?
The ALA and SLA both offer a specific set of products and product bundles. The products available can be found on the corresponding Annual Fee Worksheet. If the product is not available on the ALA or SLA worksheet, it cannot be added through these agreements. However, customers can use their agreement number for the ALA or SLA to purchase permanent, perpetual licenses using VLA part numbers and pricing. For current product offerings under the VLA program, see the current Corporate Price List.

What if I already own perpetual Novell licenses? Can I upgrade my existing licenses through the ALA or SLA?
Be sure to verify your specific contract terms for details on perpetual license rights.

What's the difference between the licenses ordered under the ALA/SLA, as opposed to the VLA?
Licenses ordered through the ALA and SLA annual fee are not perpetual. The right to use the product expires with the termination of your agreement. Licenses acquired under the VLA program are usually perpetual. Consult each VLA part number to confirm whether you are purchasing subscription or perpetual licenses.

Can I earn perpetual license rights to the products I use under the ALA/SLA?
Consult your specific contract terms for any such option to which you may be entitled.

How do parents qualify under school licensing?
If a primary or secondary student (K-12) is a licensed user, then the parents of that student can access the software with the same use rights at no additional charge.

Academic License Agreement (ALA)

Who can purchase under the Academic License Agreement (ALA)?
The ALA is generally for higher education institutions, including universities, colleges, State Departments of Education, etc.

What is the term of the ALA?
The ALA has an initial contract term of three years, although customers must submit an Annual Fee Worksheet annually. The agreement is "evergreen," meaning that it automatically renews at the end of each term. Each renewal period is for an additional one or three year term. Unless the customer or Novell notifies the other of their intent to terminate, the contract will continue to renew at the end of each term.

How are licenses counted under the ALA?
Licenses can either be counted by using the Full-time Equivalent (FTE), or the total number of Workstations within your environment. Definitions of these counting methods can be found in the contract. Select your counting method on the ALA Annual Fee Worksheet.

Are there any minimum purchase requirements for the ALA?
The total Annual Fee minimum is US$5,000 (5,000 Points in EMEA, or $5,000 CAD). To participate in the ALA, customers may select any products available on the ALA Annual Fee Worksheet.

Can I change my product selections mid-year?
Products may not be 'swapped' out in the middle of an ALA annual period. A product selected on the Annual Fee worksheet will remain in effect until the end of the paid Annual Period. However, customers who wish to discontinue a product and begin using another one in its place may indicate the product change on the ALA Annual Fee Worksheet at the start of a new Annual Period. The subsequent annual fee should be calculated using the new product selection. To learn more about mid-year additions to the ALA, please work with your Novell representative.

When can I terminate my agreement?
A customer can terminate their ALA by providing written notice to Novell 90 days prior to the end of a contract term. Please follow the termination requirements indicated in the contract.

What happens to my license rights when I terminate my agreement?
The licenses rights gained through payment of the ALA annual fee are not perpetual; your right to use the products expires upon termination of the contract. When your contract terminates, you must uninstall and discontinue use of any ALA products.

School License Agreement (SLA)

Who can purchase under the School License Agreement (SLA)?
The SLA is designed for primary and secondary (K-12) schools.

What is the term of the SLA?
The SLA has an initial term of one or three years. The SLA is "evergreen," meaning that it automatically renews at the end of each term. Each renewal period is for an additional one or three year term. Unless the customer or Novell notifies the other of their intent to terminate, the contract will continue to renew at the end of each term.

How are licenses counted in the SLA?
License count may either be determined by using Student Enrollment, or the total number of Workstations within your environment.

Are there any minimum purchase requirements for the SLA?
The total Annual Fee minimum is $1,000 USD. To participate in the SLA, customers may select any available product bundle, or may create a customized bundle by selecting the number of products needed to reach a minimum Student Enrollment fee of $2.25 USD, or minimum Workstation of $34.00 USD.

What is included in the SLA product bundles?
The SLA product bundles are pre–determined product bundles a customer may pay for and use according to individual needs. The customer may create a customized bundle by selecting a minimum number of products to reach a minimum Student Enrollment fee of $2.25 USD, or minimum Workstation of $34.00 USD.

What if a product I want is not offered as a bundle under the SLA?
All products sold in the SLA bundles can also be added separately. Simply use the price listed on the SLA Annual Fee Worksheet to calculate price.

Can I change my product selections mid-year?
Products may not be 'swapped' out in the middle of an SLA annual period. A product selected on the SLA Annual Fee Worksheet will remain in effect until the end of the paid Annual Period. However, customers who wish to discontinue a product and begin using another one in its place may indicate the product change on the SLA Annual Worksheet at the start of a new Annual Period. The subsequent annual fee should be calculated using the new product selection. Customers must still meet the minimum Annual Fee for their SLA. You may also add products mid-year. To learn more about mid-year additions to the SLA, please work with your Novell representative.

When can I terminate my agreement?
A customer can terminate the SLA by providing written notice to Novell 90 days prior to the end of a contract term.

What happens to my license rights I terminate my agreement?
The licenses rights gained through payment of the SLA annual fee are not perpetual; your right to use them expires upon termination of the contract. When your contract terminates, you must uninstall and discontinue use of any SLA products.

Ordering and Fees

Where can I obtain a quote for purchases under the ALA or SLA?
Price quotes are available from your reseller, or if purchasing directly from Novell, pricing can be calculated using the Annual Fee Worksheet for the SLA or ALA.

How is my academic license fee calculated?
For ALA, your annual academic license fee is calculated based on either your total Full-time Equivalent (FTE) population or the total number of Workstations within your environment. For SLA, your annual academic license fee is calculated based on either your Student Enrollment or the total number of Workstations within your environment. To determine this fee for your organization, use the ALA or SLA Annual Fee worksheet. After paying this fee, your licensing of these Novell products is done for the year.

How often do I pay the license fee?
You pay your license fee annually. License fees are due on the anniversary date of your contract.

What are the benefits of an annual fee?
An annual fee provides predictable, simplified budgeting, as well as a low annual price on software usage.

Do I pro-rate the fee of a product added during an Annual Period?
Customers who choose to add a product to their ALA or SLA agreement during an annual period will be allowed to pro-rate the additional product annual fee for the required months to the end of the current annual period. Customers must choose the same model to count the additional product as per their current agreement; either Full-time Equivalent (FTE), Student Enrollment, or Workstation quantity. A Purchase Order will be required for the additional product. The subsequent annual fee worksheet should include the product addition for the next annual period.

Can I buy perpetual licenses using my ALA or SLA?
Yes. Perpetual licenses (which remain in effect even after the termination of an ALA/SLA) can be purchased by using the Volume License Agreement (VLA).

Do I have to purchase Upgrade Protection for products on my ALA or SLA?
Upgrade Protection is included in the annual fee for both SLA and ALA. This means that when a new version of any of the products you are paying an annual fee for are released, you are immediately able to install and use the latest version of that product.

How do I receive my product upgrades?
Customers may access or request media for new product versions through the Upgrade portion of the Customer Care portal.

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