Business Service Management: Waning or Imperative Re-discovered?
Listen to this lively discussion with Forrester's Jean-Pierre Garbani and NetIQ's Travis Greene and Michele Hudnall regarding the current business service management trends. The term business service management has been around >10 years with varying degrees of implementation success. Travis, Michele and J.P. Garbani explore failures, successes and future direction of IT organizations with the imperative to measure service performance of mission critical applications in the advent of cloud based services.
The NetIQ team demos how their products can help to align capacity to demand at any given moment, stay current on management and reporting, control access in the cloud, integrate your security across the enterprise and public cloud access, and increase executive visibility by providing your management with a comprehensive view.
Working with Q-TC, KPN iTV has implemented an advanced business service management solution based on Novell Operations Center. The solution provides real-time dashboards showing the business impact of events in the ICT infrastructure. By enabling the proactive identification and resolution of issues anywhere in the chain from broadcaster to viewer, the solution helps KPN iTV deliver very high quality services to its customers.
Tobin Isenberg and Michele Hudnall from Novell host an in depth webinar on how you can build a more meaningful relationship with your existing monitoring tools to reduce costs and achieve operational excellence.
This brief demo will show you how you can monitor your IT systems from a Business Services perspective, allowing you to properly see the impact of any IT outages to the business and diagnose the root cause of a business service failure more quickly.
Get a first look at the Novell consolidated dashboard environment that combines virtual and physical enterprise monitoring into a single-pane-of-glass environment visualized through BSM myMO. View this on-demand Webcast with Forrester Research to get a glimpse.
This video explains the partner model in the Novell area of Business Service Management. Leverage value added services from specialized partners to create successful implementations and a high customer satisfaction.
Virtualization brings flexibility and agility to your environment which means configuration complexity. Manage configuration complexity reaping the benefits of flexibility that virtualization brings without losing control.
Take advantage of the flexibility and cost reductions virtualizing your environment brings. Remove the risk of a service impacting event and enjoy further cost reductions in management of your virtualized environment.