Business Service Management: Waning or Imperative Re-discovered?


Listen to this lively discussion with Jean-Pierre Garbani, Travis Greene, and Michele Hudnall regarding the current business service management trends. The term business service management has been around >10 years with varying degrees of implementation success. Travis, Michele and J.P. Garbani explore failures, successes and future direction of IT organizations with the imperative to measure service performance of mission critical applications in the advent of cloud based services.