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City of Toronto Standardizes on Novell to Manage IT Resources and Enhance Public Services

eDirectory to Benefit 25,000 Employees and the City's 2.5 Million Residents

TORONTO, Ontario | February 22, 2001

Novell, Inc., the leading provider of Net services software, today announced that the City of Toronto has chosen Novell® eDirectory as its corporate directory standard. This lays the foundation for the City's move into electronic service delivery. The two-phase, Electronic Service Delivery Get Connected project will manage human resource information, facilitate single log-on for its 25,000 employees, support and manage the City's extensive network resources and extend new services to Toronto's 2.5 million residents. The Novell eDirectory implementation is a joint Novell Consulting/IBM* Global Services partnership.

Novell Directory Services® (NDS®) eDirectory, the industry's only secure, scalable, cross-platform directory service, allows organizations to centrally store and manage information across all networks and operating systems. At the City of Toronto, Novell eDirectory will support such network operating systems (NOS) functions as user accounts, security and management of network resources.

By managing and integrating information stored in multiple directories and enabling single log-on for access to diverse resources in the distributed network environment, the City of Toronto will streamline administrative processes, reduce errors and omissions, save time and reduce expenses significantly.

"Novell eDirectory will help the City of Toronto provide alternate service delivery methods to residents, visitors, businesses, investors and staff," said Lana Viinamae, director, Information and Technology, City of Toronto. "The City is committed to making sure appropriate services are available whenever and wherever our citizens choose in a friendly secure manner."

The City has implemented new Web infrastructure, launched a new Web site and is actively building new applications to move into the electronic service space. Phase one of the implementation of Novell's eDirectory, targeted for completion in March 2001, will focus on Web activity external to the City's network.

This technology will position the City to provide services such as booking recreational facilities and obtaining parking permits online. Phase two, set for completion in summer 2001, will position the City to provide access to all services through a single log-on.

About Novell eDirectory
Novell eDirectory, the core of Novell's Net services software, is a stand-alone, cross-platform LDAP directory service that powers eBusinesses. eDirectory provides the foundation to grow clients businesses by building and maintaining secure and highly customized eBusiness relationships while leveraging their existing technology investments. With eDirectory, organizations can create customer loyalty by offering new applications and services based on highly personalized user profiles and user behavior. It allows clients to capture identity information and personalize interaction with individual partners, customers and vendors.

"As part of our mandate to connect Canadians, Novell is committed to providing our governments at all levels with the IT resources and expertise necessary to respond to the needs of employees and citizens in the Internet age," said Don Chapman, vice president and general manager, Novell Canada Ltd. "Through Novell eDirectory, the City of Toronto will be able to centrally manage and integrate user account information across mixed platform environments, enabling employees, business partners and residents to work together in a truly integrated manner."

About the City of Toronto
Toronto, Ontario, Canada lies on the shore of Lake Ontario, the easternmost of the Great Lakes. Home to more than 2.5 million people, Toronto is Canada's largest city and North America's fifth largest city. For more information, visit

About Novell
Novell, Inc. (NASDAQ:NOVL), is the leading provider of Net services software that delivers services to secure and power all types of networksthe Internet, intranets, and extranets; wired to wireless; corporate and publicacross leading operating systems. Novell's Net services software provides the foundation for one Neta single global network that supports new applications and forms of business. Worldwide channel, consulting, education and technical support programs, along with strategic alliances, combine Novell Net services software with third-party products and services to form complete Net solutions. Novell Canada, with its head office located in Markham, Ontario, has sale and service offices in Halifax, Montreal, Quebec City, Ottawa, London, Calgary and Vancouver. Please visit Novell Canada's Web site at

For information on Novell's complete range of products and services, contact Novell's Customer Response Centre at (888) 321-4CRC (4272), or visit Novell's Web site at In Canada, the press may access Novell announcements and company information at In addition, detailed comparisons between Novell products and competitive offerings from other vendors are available on the Web at

Novell, NDS and Novell Directory Services are registered trademarks, and eDirectory is a trademark of Novell, Inc. in the United States and other countries. * IBM is a registered trademark of International Business Machines Corporation. All other third-party trademarks are the property of their respective owners.

Press Contacts

Anita Wong
Strategic Inc.
Telephone: (416) 961-5595

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