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Novell Customer Honored with Process Innovation Award for Web Services Solution based on Novell exteNd Suite

Neighborhood Health Plan receives "Innovative Solution" award for successful deployment of Novell exteNd that enhances services for provider organizations and provides for HIPAA-compliant transactions

PROVO, Utah | December 17, 2002

Novell (Nasdaq: NOVL) today announced that Neighborhood Health Plan (NHP) has received a 2002 Process Innovation Award from Kinetic Information for its Web services solution built using the Novell® exteNd™ Web application development suite. A non-profit HMO with more than 125,000 members throughout New England, NHP deployed Novell exteNd to simplify and automate critical patient eligibility and referral processes, and create a path to HIPAA compliance for its provider network.

NHP is one of six companies to receive the annual "Innovative Solution" award from Kinetic Information, a respected IT industry analyst firm, presented to organizations that have implemented applications that are returning significant business benefits. Winners were selected based on process improvements that led to gains in at least one of four areas: productivity, profitability, ability to adapt to market conditions, or competitive standing/market share. Judging was performed by an independent panel of industry analysts including Michael Bragen of BMC\research, Bob Larrivee of IMERGE Consulting, and John Parker of Kinetic Information.

"We are thrilled to be recognized with such a prestigious award for our Novell exteNd based solution and our leadership in both HIPAA compliance and ongoing efforts to simplify the administrative aspects of our administrative services," said Marilyn Daly, R.N., director of eCommerce and clinical applications for NHP. "Our commitment to providing superior service combined with the power of Novell exteNd has also resulted in a solution that has put us ahead of the curve in terms of HIPAA compliance as the deadlines draw closer."

NHP's Novell exteNd implementation addresses two key problems using a Web services-based solution to link NHP's provider institutions to its back-end systems. NHP first used Novell exteNd Director™, Novell's powerful interaction and portal server, to provide functionality that enables provider institutions to automate critical transactions such as referral notifications and eligibility verifications in a secure and reliable portal environment. From there, NHP deployed Novell exteNd Composer™, Novell's award-winning XML integration server, to address the industry-wide concern of HIPAA compliance by creating a Web services-based interface between and the New England Health Electronic Data Interchange Network (NEHEN). This link enables NHP's community healthcare providers to access the Medicaid eligibility information that resides in NEHEN via HIPAA-compliant transactions through

"We believe that these awards are not just about innovative uses of technology, but also the ways in which that technology is bringing about both process change and real business benefit," said Steve Weissman, president of Kinetic Information. "Through its use of Novell exteNd and Web services technology, Neighborhood Health Plan managed not only to increase its internal efficiency and provider service, but also tackle a problem that is pervasive throughout the health insurance industry with HIPAA compliance."

About Novell

Novell, Inc. (Nasdaq: NOVL) delivers Software for the Open Enterprise™. With more than 50,000 customers in 43 countries, Novell helps customers manage, simplify, secure and integrate their technology environments by leveraging best-of-breed, open standards-based software. With over 20 years of experience, more than 5,000 employees, 5,000 partners and support centers around the world, Novell helps customers gain control over their IT operating environment while reducing cost. More information about Novell can be found at

Novell is a registered trademark, exteNd, exteNd Composer, exteNd Director, Nsure and Nterprise are trademarks, and Ngage is a service mark of Novell, Inc. in the United States and other countries. All third-party trademarks are the property of their respective owners.

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Shawn Dickerson
Telephone: 801-861-2932

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