Novell Service Desk is a complete service management solution that allows you to easily monitor and solve issues regarding services ensuring minimal disruption to your organization, thereby enabling you to focus on core business activities.
Whether you are at your desk or at a remote location, now you can manage and support your customer requests by using your mobile device.
The Novell Service Desk Mobile App allows you to:
Easily review your tasks and your team’s tasks and take action
Drill down into any request and review the complete history
Add notes to requests and change status
View Service Metrics dashboard
This chapter includes: