To edit requests, click the icon. This opens requests in the edit mode. You can perform the following activities for the displayed items:
Private: You can adjust the visibility of a note. Check the Private box to mark a note as private and un-check the box to make it public.
Status: You can modify the status by using the drop-down.
Note Time: You can enter the note time in this field.
Click the icon to submit your changes.
To view the History and other details of a request, click the icon.