Novell Technical Support Engineer

Location : the Netherlands, Capelle aan den IJssel (near Rotterdam)
Department : EMEA Service Center
Team : Identity & Security Management support team
Division : Global Technical Services

What are the main job responsibilities ?

At the EMEA Service Center in the Netherlands you will be directly involved in offering the highest level of technical support and advanced troubleshooting assistance to Novell's Premium® customers and authorized Novell partners, providing accurate and timely recommendations for resolution. As part of the Identity & Security Management (eDirectoryTM,Identity ManagerTM,SentinelTM) support team, you are responsible for the overall satisfaction of technical support to Novell®'s customers and partners in your area of expertise and accountable for providing customers with timely resolution and feedback.

In the role of Technical Support Engineer you are responsible to provide technical support to Novell customers and partners for products in the Resource Management product family. You will be expected to troubleshoot and provide accurate and timely resolution to technical issues, prevent technical issues by writing technical documents and sending helpful technical information to customers and partners. You may also be involved in developing training curricula and teaching training courses both internally within the support center as well as to the EMEA field support teams (P/DSE's). Travel may also be required occasionally to different parts of Europe, the Middle East and Africa.

Who are we looking for ?

We're looking for a bright, enthusiastic and passionate technical mind to join the team. If you value hard work, learning on the job and building strong internal and external interpersonal relationships as much as we do, we invite you to send us your resume.

We are looking for you if you have:

a degree in Computer Science, Electrical Engineering, or similar technical field or you have gained equivalent experience during your technical career to date.
solid experience with the current versions of eDirectoryTM and/or Identity ManagerTM, and/or SentinelTM
a minimum of 3 years practical work experience working with Novell® products, preferably in a support environment.
excellent analytical, technical troubleshooting, communication and listening skills.
customer focus and you are willing to take ownership of a technical problem until it is resolved.
integrity and hold yourself and others to the highest ethical standards.
honesty and constructively give and are willingly accept candid feedback.
a preference for teamwork and can work together with and support others to achieve a set of common goals.
verbal and written fluency in English (knowledge of at least one other European language is a preference, such as German, French, Spanish or Italian)
practical knowledge of Linux and / or if you have Linux, Cisco, Solaris or other IT professional certifications or knowledge (also a preference).

Who do you send your resume?

If you are interested in joining our EMEA Service Center in the Netherlands, please e-mail Kathrin van Markus, kvanmarkus@novell.com