Novell & SugarCRM

Market Start Program

Meet the Partner

SugarCRM provides the most powerful open source customer relationship management (CRM) application for companies of all sizes worldwide, improving their interaction efficiency and effectiveness when acquiring, supporting and managing customers. SugarCRM has joined Novell's Market Start program to deliver added customer confidence when deploying SugarSuite on the Novell Linux platform. The combination of SugarCRM on Novell Linux offers the full range of CRM functionality required to manage customer interactions, and is available as an installed, hosted or appliance-based solution.

Resources

Sugar Professional Demo
This Sugar Professional demo allows you to use the application as it's designed today. It gives you a clear understanding about the new and effective way to better acquire, sell, service and manage customers. Sugar Professional helps companies increase revenues by being more organized through every interaction. Sugar Suite's high user adoption rate, open source community support and happy customers prove innovation can be fun and done. +

Total Cost of Ownership
Customer Relationship Management (CRM) applications are well understood. Their functional components are straight forward, the technology sound and mature, and the benefits of successful deployments clearly generate value for organizations - large and small. So why are these applications so expensive to buy or rent? What are the inherit costs that aren't conveyed when evaluating CRM solutions? This paper breaks down 3 important points which have significant cost associations, which proprietary solutions need to address. Pricing a CRM solution should go beyond the initial license and maintenance cost - to implementation, customization, and deployment flexibility. +

Case Study

At athenahealth, a closed CRM system was causing severe growing pains. The company provides Web-based physician revenue cycle management services that help medical practices achieve faster patient payment at lower cost. The problem was that the firm was unable to seamlessly integrate its internal management software with the hosted application it was using for sales and support. athenahealth had used Salesforce.com as its CRM system since 2001. That was adequate when the company was smaller, but today the firm has more than 450 customers and $1 billion in physician revenues under management. With more customers, there is more exception-based routing of customer inquiries to subject matter experts. With Sugar Professional, athenahealth solved its integration problems, streamlined access to information, and significantly reduced its software licensing costs.