GroupLink everything HelpDesk™

GROUPLINK CORPORATION Other products from GROUPLINK CORPORATION
Novell Technology Partner

product details

GroupLink <i>everything</i> HelpDesk™
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Key Benefits and Features:
  • Accessible: From any Desktop or PDA (Linux or Windows, via I.E. or Firefox).

  • Web-Based: Reduces call volume; Increases staff productivity; Minimizes routine stoppages; Increases customer satisfaction.

  • Streamlined Work flow: Email ticket confirmation and Ticket Generator; Session tracking; Business Process Automation.

  • Integration Ready: Integrates with your other business processes (including GroupLink's ContactWise® Contact / Customer Relationship Manager).

  • Report Friendly: Powerful crystal reporting, "canned" reports come standard, but open DB allows for other reporting tools as well.

product compatibility

  • Novell Linux Desktop 9
  • SUSE Linux Retail Solution 8
  • Open Enterprise Server
  • SUSE Linux Enterprise Desktop
  • SUSE Linux Enterprise Server 8
  • SUSE Linux Enterprise Server
  • SUSE Linux Enterprise Server 9
  • NetWare
  • Novell eDirectory
  • Novell GroupWise
  • Novell Linux Point of Service
  • Novell Small Business Suite (NetWare-based)
  • Novell ZENworks
  • SUSE Linux Enterprise Desktop 10
  • SUSE Linux Enterprise Server 10

system requirements/details

CPU:  Pentium II 300, Pentium 4 1GHz recommended

Memory:  128MB RAM required, 256 recommended

Hard Disk:  100MB recommended

quick clicks

regional availability

  • Asia Pacific
  • Europe, Middle East & Africa
  • Latin America
  • North America

language availability

  • Brazilian Portuguese
  • Chinese
  • Dutch
  • English
  • German
  • Spanish

warranty information

Standard GroupLink

certification

This product has demonstrated compatibility by successfully completing Novell's stringent product certification requirements.

success story

Texas State Technical College's IT department consists of eight Technicians responsible for more than 4700 users and over 2000 workstations. "Our favorite features are the email automation and Web-interface. These features have greatly increased communication with our customers and enabled us to better allocate our time. The fact that HelpDesk integrates with eDirectory, GroupWise and ZENworks keeps important information accurate while simplifying administration of the database." — Cori Chappell, Novell Administrator TSTC

 

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