product details
How do you follow-up on employee issues? Are you doing everything possible to ensure your employee downtime is minimized? Can you be sure? Do you have the reports to back-up your argument? Does your help desk staff have all the information they need so they can respond to support requests accordingly?
LiveTime Help Desk streamlines support interactions across organizations with functionality that:
- Prioritizes and manages incidents received via email or the employee portal
- Provides employee self-help and incident tracking
- Gives help desk staff complete item history and status when responding to incidents
- Allows supervisors to manage staff workload with real time reports
- Enables organizations to set SLA's relative to department requirements
- Provides SLA reports to ensure incident deadlines are met.
product compatibility
- Novell Linux Desktop 9
- Open Enterprise Server
- SUSE Linux Enterprise Desktop
- SUSE Linux Enterprise Server 8
- SUSE Linux Enterprise Server
- SUSE Linux Enterprise Server 9
- SUSE Linux Enterprise Real Time
- NetWare
- Novell eDirectory
- Novell GroupWise
- Novell ZENworks
- Novell ZENworks Linux Management
- SUSE Linux Enterprise Desktop 10
- SUSE Linux Enterprise Server 10
architecture
- IBM System i
- IBM System p
- IBM System z
- IBM® S/390® (31 bit)
- Intel® Itanium® Processor Family
- x86
- x86_64 AMD64® & Intel® EM64T®
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regional availability
- Asia Pacific
- Europe, Middle East & Africa
- Japan
- Latin America
- North America
language availability
- English
- French
- German
- Spanish
certification
This product has demonstrated compatibility by successfully completing Novell's stringent product certification requirements.
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