Lumen Work Order Request Help Desk Manager™ (HDM)

LUMEN SOFTWARE Other products from LUMEN SOFTWARE
Novell Technology Partner

product details

Lumen Work Order Request Help Desk Manager™ (HDM)
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Lumen Software's Help Desk Manager (HDM) is designed to meet the varied and fast-paced needs of organizations regardless of size or number of locations. HDM is an email-parsing, rules-based system that is fully customizable. HDM automatically routes requests to the appropriate staff.

The system empowers an organization with the capability of accepting requests via email without any manual sorting. The system automatically recognizes the user and processes the request utilizing established key words. HDM System allows an organizations to easily manage service requests and resources.

Listed below are the benefits of the Help Desk Manager™:
  • Multiple Users/Departments
  • Maintenance Free
  • Immediate Notification Options
  • Rules-Based System
  • Email Parsing Request Generation
  • User Friendly
  • Affordable and Scalable
  • Historical Tracking
  • Intranet/Internet Ready

product compatibility

  • Open Enterprise Server
  • SUSE Linux Enterprise Server
  • NetWare
  • Novell eDirectory
  • Novell iChain

system requirements/details

CPU:  X86

Memory:  1GB RAM

Hard Disk:  Requirement Driven

architecture

  • IBM System i
  • Intel® Itanium® Processor Family
  • x86
  • x86_64 AMD64® & Intel® EM64T®

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regional availability

  • North America

language availability

  • English

certification

This product has demonstrated compatibility by successfully completing Novell's stringent product certification requirements.

 

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