IBM Tivoli Service Level Advisor 1.2.1 xSeries

IBM Tivoli Service Level Advisor

IBM Tivoli Service Level Advisor is part of the IBM Tivoli Business Service Management portfolio of products that provides intelligent management software to help businesses increase operational agility by aligning IT operations to business priorities. Intelligent management software helps optimize IT with business goals of the organization, rather than focusing on the technology itself. These goals may be related to streamlining business processes and optimizing resources to help manage costs, increase efficiency to manage productivity and increase revenue, and assure service availability to enhance customer satisfaction.

IBM Tivoli Service Level Advisor is designed to provide predictive service level management capabilities by enabling you to proactively predict when SLA violations are likely to occur and then take corrective actions to avoid an SLA violation. The integration of these capabilities with the real-time availability management process delivered in IBM Tivoli Business Systems Manager produces a service delivery solution that allows executives to manage IT based on business priorities.

Unique IBM Tivoli Service Level Advisor features enable you to:

• Define service level agreements easily using an SLA wizard

• Integrate service level data with availability data on the IBM Tivoli Business Systems Manager executive dashboard to increase executive knowledge of IT as it relates to business objectives

• Provide SLA evaluations as often as hourly

• Take a proactive approach to service level management by utilizing a patent-pending trend analysis algorithm

• Integrate with the Tivoli Data Warehouse to consolidate and report on systems management data

• Provide enablement of mainframe and multi-vendor distributed systems management data for true end-to-end service level management